Kushal Boddu Email & Phone Number

Mumbai, Maharashtra, India

Mumbai Area, India

Indtex Solutions, a division of Home and Away Holidays based in Leicester, United Kingdom, specializes in providing essential back-end support for Air & Non-Air business travel processes. Services include Flight Reservations, Hotel Reservations, GDS Ticketing, Air Fare filing, Hotel contract loading, Tailor made Holiday packages, Web Marketing, etc. Managed operations across Air Ticketing, Air Fares and Hotel Operations departments. Pioneered the establishment of the Refund… Show more Indtex Solutions, a division of Home and Away Holidays based in Leicester, United Kingdom, specializes in providing essential back-end support for Air & Non-Air business travel processes. Services include Flight Reservations, Hotel Reservations, GDS Ticketing, Air Fare filing, Hotel contract loading, Tailor made Holiday packages, Web Marketing, etc. Managed operations across Air Ticketing, Air Fares and Hotel Operations departments. Pioneered the establishment of the Refund department at the India office with success. Formulated and implemented departmental policies, goals, objectives, and procedures. Handled customer grievance cases and engaged in escalation processes to address issues with airlines and the parent team in Leicester during service level discrepancies. Executed marketing initiatives to promote the latest and special fares across B2B and B2C channels. Identifying TalentAchievements: Elevated to the position of Operations Manager within the span of a year. Show less

Andheri, Mumbai

 Spearheaded the establishment of the Air Fares department within an impressive 3-month timeframe. Provided comprehensive training to ensure the proficient and timely loading of negotiated fares in Amadeus (using FareXpert) by the team. Managed a team responsible for Air Ticketing, Airfare Filing, and Hotels Rate Management with a focus on operational excellence. Oversaw task allocation, team rostering and performance analysis for optimized… Show more  Spearheaded the establishment of the Air Fares department within an impressive 3-month timeframe. Provided comprehensive training to ensure the proficient and timely loading of negotiated fares in Amadeus (using FareXpert) by the team. Managed a team responsible for Air Ticketing, Airfare Filing, and Hotels Rate Management with a focus on operational excellence. Oversaw task allocation, team rostering and performance analysis for optimized workflow.Achievements: Started as an Assistant Manager in the Fares Department, demonstrating rapid progression to assume responsibility for both Air Ticketing and Fares departments within a brief 6-month timeframe. Show less

J.R. Technologies, headquartered at USA is an information technology company that specializes in travel industry. It offers Fare-management, Air Ticketing, website development and other IT related services. The company is also a part of one of the largest Air Ticket consolidator of USA Sky Bird Travel & Tours, Inc.Work Description:Recruiting, training and managing team of 35 members.Improved the systems and processes thereby increasing productivity by 25%.Selected as the… Show more J.R. Technologies, headquartered at USA is an information technology company that specializes in travel industry. It offers Fare-management, Air Ticketing, website development and other IT related services. The company is also a part of one of the largest Air Ticket consolidator of USA Sky Bird Travel & Tours, Inc.Work Description:Recruiting, training and managing team of 35 members.Improved the systems and processes thereby increasing productivity by 25%.Selected as the Division Head out of 14 people to manage the division in a span of 1 year.Ensuring all team members perform to the best of their ability through constant monitoring, coaching and regular performance development reviews for all team members.Settling the matter of disputes, handling customer’s clienteles, preparing report etc.Responsible for providing fares information, solving all air queries and problems of all staff by interpreting and ensuring fares are loaded accurately.Allocating the work, making Team roster, performance analysis, arranging fun activities, Team outings etc.Responsible for motivating Fare loaders to achieve quality, quantity, and set targets.Regularly reviewing the fares database system and participating in conferences and meetings when appropriate.Co-ordination with web developer to ensure the airfare products is attractively marketed.Responsible for daily and monthly targets and goal setting.Achievements:Awarded by a certificate of appreciation for being a successful lead in handling issues relatedto the Air Fare filing.Started as a Trainee and in a span of 1 year promoted as a Division Head, was managing a team of 35 members. Show less

Bachelor Of Business Administration, Business Administration And Management, General

BBA

Education record