Kusham Thapa Email and Phone Number

• Worked on various Salesforce functionality, Sales cloud, Custom cloud, Security, Reports and Dashboards and visual force. • Worked on developing Validation Rules, Workflows and Approval Processes for new Tasks, field updates, and Email generation according to application requirements.• Worked on Salesforce Service Cloud and Opportunity Management (Case Management and Entitlement Management)• Run integration, and end-to end testing between different application- Salesforce to Dell Boomi and NetSuite, Partner Portal to Salesforce• Responsible to create automation test case for Salesforce Automation Tool- Provar• Performed app exchange integration of CPQ to configure and ensure the pricing and Quoting accuracy• Worked on Project Management and Bug Tracking tool-Jira• Tested business applications and ensure performance works as designed; work with team members to resolve any issues• Provide users with technical support on salesforce and associated applications and manage ongoing supports request and administrative needs of users.• Manage the testing process, including devising test plans, creating test cases, establishing protocols and appropriate testing environment and coordinate actual testing• Involve in all the ongoing projects related to service cloud including interfacing with business analyst development teams• Performed unit testing, integration testing, and performance testing of new application functionality. Analyze and mitigate issues identified during testing• Involved in preparing business requirement document and functional requirement documents.• Provide remote training through creating training materials and running training sessions

• Responsible for many of the administrative functions of EBI Consulting systems. • Worked on various Salesforce functionality, Sales cloud, Service Cloud, Custom cloud, Security, Reports and Dashboards and Apex and visual force. • Developing Validation Rules, Work Flows and Approval Processes for new Tasks, field updates, and Email generation according to application requirements.• Creating page layouts, search layouts to organize fields, custom links, related lists and VF Pages on a record detail and edit page.• Implementing security and sharing rules for different users at different levels of organization.• Tasked with planning and performing scheduled maintenance upgrades.• Testing the existing application to check if the requirements are implemented 100% as per the requirement document and design document.• Analysis of the requirements, issues, test environment.• Tested the interface between database and the application.• Maintained various versions of Test Scripts• Performed Usability Testing, Sanity Testing, and Smoke Testing.• Investigating software bugs and reporting to the developers.• Analyzed system requirements and developed detailed test plan for testing.• Focused on testing new features and enhancements.• Handled service tickets, troubleshoot and resolve a range of software, hardware and connectivity issues.