Kushtrim R. Krasniqi Email & Phone Number

Pristina, Regjioni I Prishtinës, Kosovo

Pristina, District Of Pristina, Kosovo

In my capacity as a Security Analyst at Celonis, I play a pivotal role in advising customers on both the broader security posture of our organization and the specific security aspects of our SaaS solution. I am responsible for addressing specific technical queries and autonomously resolving customer requirements, offering essential support in audit matters, and promptly handling security questionnaire requests to resolve cloud security issues efficiently.My collaborative efforts with the operations, legal, and cloud teams contribute to creating standardized communication materials on various IT security topics for our clients. Taking ownership of the development and supervision of a knowledge database on IT security, I actively engage in initiatives that positively influence the company. This involvement extends to activities such as contributing to company establishment, fostering a vibrant corporate culture, managing internal and external company presence, forming, and developing teams, and contributing to product development.Beyond my advisory responsibilities, I assume a leadership role in managing and coordinating a team of security analysts. This involves overseeing their daily tasks and ensuring the robust implementation of our security protocols.

Prishtina

- Collaborate with other software developers, business analysts, software architects and IT professional to implement CRM solutions; - Develop and maintain a platform road map; - Customize the system to meet the business needs of the company; - Integrate existing systems and services into the CRM architecture; - Assist with deployment and provisioning activities; - Provide in-depth technical expertise for custom Oracle based IT applications within Automotive Aftermarket function; - Conceptually convert business requirements into IT solutions; - Day to day support of IT applications within Automotive Aftermarket business unit; - Participate as a team member in implementing future IT vision to replace all custom applications with standard ERP suite; - Develop technical design for IT applications; - Develop, test and implement IT systems on time and within budget; - Assist IT team members to resolving technical and data issues; - Off hours support of IT applications within assigned business function.

Prishtina

- Ensure proper deployment and operation of new and changed products and services via execution of standardized and documented testing procedures and scenarios; - Improve customer satisfaction via efficient resolving of customer issues. - Key tasks: Design and execute test plans on Products/Web Application/CRM, monitor applications and software systems, stress testing: performance testing, function al testing, scalability testing, regression testing; - Record and document results and compare to expected results; - Detect failures so that defects may be discovered and corrected; - Generate historical analysis of test results; - Document anomalies and issues; - Operate and maintain test equipment; - Provide application instructions for users; - Ensure data integrity standards; - Perform reviews, walkthroughs, or inspections; - Working with software developers and project support teams; - Maintain an active knowledge of software testing tools, standards and processes. - Support segment tasks: - Provide answers to clients by identifying problems, researching answers, guiding clients through corrective steps; - Improve client references by writing and maintaining documentation; - Participate in development of client training programs by identifying learning issues, recommending instructional language; - Coordinate efforts with other teams and teammates to resolve issues quickly; - Perform root cause analysis for each issue, escalating as necessary; - Support and maintains more complex implementations of business support plat forms; - Assist/coach junior colleagues; - Investigate, report and solves application problems.

- Troubleshooting and alarm handling of GSM and FIX network; - NMC Working interfaces (support): All subunits in technical department, Contrac tors, Customer Care (Call Center), Shops, Local televisions, Telecom Slovenia / Mobi tel NOC.- Support of business clients: Calls complain handling, Problem identification, Trou ble Ticketing, iPath troubleshooting, Escalations. - Trouble Ticketing: Ticketing flow, Describing and well documenting issues through ticketing system. - Reports: E-mails, Handover forms, Service reports, Other requested reports from superior.

- Troubleshooting and alarm handling of FIX network and services; - Working interfaces (support): All subunits in technical department, Field technicians, Contractors, Customer Care, Shops, Business Clients; - Other requested reports from superior.

Kosovo

The Customer Care Agent receives and answers phone calls and E-mail inquiries from clients with the purpose to respond and help efficiently in cases of eventual problems, different requests, and general questions and client complains.Transmits a positive attitude and a professional image of the company through telephone and e-mail communication with clients.

Bachelor'S Degree, Computer Science, Bachelor

High School, High School/Secondary Diplomas And Certificates