Kush Pllana Email & Phone Number

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

Edmonton, Canada Area

The Brick Corporate Office Lfl Group, Edmonton, Ab

Managed 12 direct reports aiding 305 remote The Brick and Leon's division domestic locations. Guided hardware and software maintenance, licensing, and support renewals. Served as vendor manager for sourcing scope/support specific solutions (hardware and services). Negotiated agreements, delegated work tasks, reviewed performance, and processed payments. Tracked and sustained datacenter, servers, storage, and wired/wireless network infrastructure. Managed recruitment, training, staff development… Show more Managed 12 direct reports aiding 305 remote The Brick and Leon's division domestic locations. Guided hardware and software maintenance, licensing, and support renewals. Served as vendor manager for sourcing scope/support specific solutions (hardware and services). Negotiated agreements, delegated work tasks, reviewed performance, and processed payments. Tracked and sustained datacenter, servers, storage, and wired/wireless network infrastructure. Managed recruitment, training, staff development initiatives to maximize productivity and efficiency through the development of an IT shared services team. Show less

The Brick Corporate Office Lfl Group, Edmonton, Ab

Designed and monitored standardized processes, protocols, and procedures through ITIL methodology. Trained, mentored, and guided five employees. Ordered and sustained hardware and software product stock levels. Oversaw hardware and software maintenance, licensing, and support renewals. Guided support on 8,000+ devices (computers, laptops, printers, RF scanners and mobile devices).

The Brick Corporate Office, Edmonton, Ab

Spearheaded service and maintenance for enterprise tactics including BES, SOTI, FootPrints Client Management, Sophos etc. Supported IT needs including Windows desktop operating systems for (4,500+ end users). Managed Active Directory, DNS, and DHCP. Devised and engaged group policy objects. Obtained software for new/existing employees and helped train and orientate new staff. Managed Sophos Enterprise Anti-Virus, DLP, application control, and end-point security.

Served as a subject matter expert on Asset Management tools including Novell Zenworks Management and BMC FootPrints Asset Core Software and Microsoft Licensing administrator (MVLS administrator). Preserved technical documents to configure production components (i.e. hardware, operating system, applications, management tools, etc.) including installation and troubleshooting instructions.

Itil V3

Took ITIL v3 Foundation training and wrote the exam to get certified.

A+, Information Technology