It Support Team Leader
Current
Feb 2024 - Present
AeroLeads people directory · profile
Kusum Basnet Email & Phone Number
IT Support Team Leader at Jonas Sports
at
Jonas Sports
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
IT Support Team Leader at Jonas Sports
Location
Greater Leicester Area, United Kingdom, United Kingdom
Company size
Who is Kusum Basnet? Overview
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Quick answer
Kusum Basnet is listed as IT Support Team Leader at Jonas Sports at Jonas Sports, a company with 7 employees, based in Greater Leicester Area, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Kusum Basnet.
Kusum Basnet previously worked as IT Support Team Leader at Jonas Sports and IT Support Analyst at Jonas Sports. Kusum Basnet holds Bachelor'S Degree, Psychology from De Montfort University.
Company email context
Email format at Jonas Sports
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Jonas Sports
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Profile bio
About Kusum Basnet
Kusum Basnet is a IT Support Team Leader at Jonas Sports at Jonas Sports.
Current workplace
Kusum Basnet's current company
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Jonas Sports
11 roles
Kusum Basnet work experience
A career timeline built from the work history available for this profile.
It Support Analyst
Feb 2021 - Jan 2024
Account Executive
- Manage multiple corporate accounts, processing supplier and customer invoices, credits and recharges, fines and damage control - Ongoing contact with both corporate clients and supplier contacts - Coordinate a positive working relationship with key supplier contacts to ensure supplier aged debt and disputes are managed in a timely manner - Strengthened.
Jun 2017 - Jan 2021
Reporting Analyst
- Working in conjunction with the Contact Centre Management, for the overall production and accuracy of resource schedules for all contact centre teams- Construct and analyse forecasts for the Outsourced Reservation Centres- Meet agreed deadlines for monthly reports, collating data from different areas to provide an overall summary of achievements across.
May 2015 - Apr 2017
Customer Services Team Manager
- Ensuring that the team follows established procedures for each service request-logging of enquiries, investigation and resolution- Adhering to key performance indicators, service levels and quality standards to maximise customer satisfaction- Conducting regular quality monitoring, coaching to assist agent development, monitor and report progress and.
Apr 2014 - May 2015
Client Liaison & Support Officer
- Investigate and resolve escalated complaints receivedinto the Customer Services department- Build and maintain a professional relationship with internal and external customers- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnershipsand effective dissemination of mass.
Jul 2008 - Apr 2014
Corporate Reservations Agent
- Prepared customer invoices, accepted payments and processed refund and cancellation requests- -Answered incoming phone calls and developed friendly rapport with regular corporate customers while answering questions, making recommendations and leading conversations to bookings- Provided customers with information about availability and pricing
Sep 2007 - Jul 2008
Home Customer Services Agent
- Maintained accurate and current customer account data with manual forms processing and digital information updates- Responded to customer needs through competent customer service and prompt problem-solving- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support- Described and explained.
Jul 2011 - Jan 2013
Store Sales Advisor
Jun 2007 - Sep 2007
Operations Level 3 Dec 2006 To Apr 2007
Dec 2006 - Apr 2007
Sales Associate
Oct 2003 - Dec 2006
Team & coworkers
Colleagues at Jonas Sports
Other employees you can reach at jonassports.com. View company contacts for 7 employees →
MA
Mark Ainge
Colleague at Jonas SportsLeicester, England, United Kingdom, United Kingdom
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AB
Ash Basnet
Colleague at Jonas SportsLeicester, England, United Kingdom, United Kingdom
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HG
Hina Ghafoor
Colleague at Jonas SportsIslamabad, Islāmābād, Pakistan, Pakistan
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CL
Chris Limming
Colleague at Jonas SportsLincolnshire, England, United Kingdom, United Kingdom
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LB
Luke Bell
Colleague at Jonas SportsBrighouse, England, United Kingdom, United Kingdom
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ST
Sam Taylor
Colleague at Jonas SportsSutton In Ashfield, England, United Kingdom, United Kingdom
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JR
Joshua Ranford
Colleague at Jonas SportsWalsall, England, United Kingdom, United Kingdom
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Mark Ainge
Colleague at Jonas SportsLeicester, England, United Kingdom, United Kingdom
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AB
Ash Basnet
Colleague at Jonas SportsLeicester, England, United Kingdom, United Kingdom
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HG
Hina Ghafoor
Colleague at Jonas SportsIslamabad, Islāmābād, Pakistan, Pakistan
View →
CL
Chris Limming
Colleague at Jonas SportsLincolnshire, England, United Kingdom, United Kingdom
View →
LB
Luke Bell
Colleague at Jonas SportsBrighouse, England, United Kingdom, United Kingdom
View →
ST
Sam Taylor
Colleague at Jonas SportsSutton In Ashfield, England, United Kingdom, United Kingdom
View →
JR
Joshua Ranford
Colleague at Jonas SportsWalsall, England, United Kingdom, United Kingdom
View →
1 education record
Kusum Basnet education
FAQ
Frequently asked questions about Kusum Basnet
Quick answers generated from the profile data available on this page.
What company does Kusum Basnet work for?
Kusum Basnet works for Jonas Sports.
What is Kusum Basnet's role at Jonas Sports?
Kusum Basnet is listed as IT Support Team Leader at Jonas Sports at Jonas Sports.
Where is Kusum Basnet based?
Kusum Basnet is based in Greater Leicester Area, United Kingdom, United Kingdom while working with Jonas Sports.
What companies has Kusum Basnet worked for?
Kusum Basnet has worked for Jonas Sports, Fulcrum Automotive Solutions Ltd, Europcar, Next Plc, and River Island.
Who are Kusum Basnet's colleagues at Jonas Sports?
Kusum Basnet's colleagues at Jonas Sports include Mark Ainge, Ash Basnet, Hina Ghafoor, Chris Limming, and Luke Bell.
How can I contact Kusum Basnet?
You can use AeroLeads to view verified contact signals for Kusum Basnet at Jonas Sports, including work email, phone, and LinkedIn data when available.
What schools did Kusum Basnet attend?
Kusum Basnet holds Bachelor'S Degree, Psychology from De Montfort University.
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