Kusuma Reddy Email and Phone Number

Exceptional services to digital teams and end users by swiftly resolving production issues and ensuring seamless operations.Successfully managed responsibilities as a sole team member for the United project, showcasing independence and resourcefulness in problem-solving.Achieved a remarkable 95% reduction in turnaround time by taking on Level 3 tasks, demonstrating efficiency and effectiveness in resolving complex issues promptly.Maintained minimal production bugs, achieving zero issues for several months, thereby enhancing customer satisfaction and reliability.Generated and presented analytical reports to stakeholders, offering insights into monitoring, issue resolution, and other key performance indicators (KPIs), ensuring transparency and informed decision-making.Trained several other teammates for 100% of their contribution to ensure smooth monitoring and issue resolution processes in my absence so that pendency of tickets are avoided.

Created useful materials to illustrate application of course concepts.Dedication towards providing B.E courses in the Computer Science DepartmentSubjects Taught: - C Programming for problem solving - SQL - Design and Analysis of Algorithms - Unix Programming - Java

Implemented auto appending standardized country codes for phone numbers within an international team leveraging Service-Oriented Architecture (SOA) principles. Ensured data integrity and compliance with international dialing standards, facilitating seamless global communication. Enhanced interoperability and streamlined integration with external systems, contributing to an efficient communication infrastructure