Kutbuddin Charniwala Email and Phone Number

Project Management for Integrations for sky cable project from HOBS side. Handled IT Scrum as Scrum Master for 6 months for HOBS Revenue assurance management team.Have Managed the non voice email based business for bajaj finance Ltd for consumer durable product

TERM Complaiance Lead

Managing Call Centre Operations as a business manager for TTL from vendor location.Managing TRAI AL60 Performance, Basic hygiene at the call center, forecast accuracy, Call per customer, Quality of call handling, Repeat call reduction & Upselling from call center along with other KPI's like vendor management & Manpower management.

 CPC reduction, complaints reduction & Quality of call centre, Dealer helpline, outsources partners & Internal teams was the core requirement of the profile Drive C-Sat and Process improvement activities effectively in circle Performing periodic on-site quality audits of call center & retail outlets Establishing, performing, and monitoring quality assurance & process improvement training program for relevant touch points Analyzing & implementing action plans for CPC &… Show more  CPC reduction, complaints reduction & Quality of call centre, Dealer helpline, outsources partners & Internal teams was the core requirement of the profile Drive C-Sat and Process improvement activities effectively in circle Performing periodic on-site quality audits of call center & retail outlets Establishing, performing, and monitoring quality assurance & process improvement training program for relevant touch points Analyzing & implementing action plans for CPC & complaint reduction. Even proposing process changes basis analysis done to management for improvement. Identification & facilitation of Quality Improvement Projects on Six-Sigma (DMAIC) Methodology Work as a cross functional team member for calls & complaint reduction Show less