Kutbuddin Charniwala

Kutbuddin Charniwala Email and Phone Number

Senior Operations Manager @ Tata Consultancy Services
Ahmedabad, GJ, IN
Kutbuddin Charniwala's Location
Ahmedabad, Gujarat, India, India
Kutbuddin Charniwala's Contact Details

Kutbuddin Charniwala work email

Kutbuddin Charniwala personal email

n/a
About Kutbuddin Charniwala

I am Highly task oriented, focused & analytical individual with a very logical approach to achieve results along with data & facts. I like to work with transparency.My simple objective in life is to value add for the organization & for the customers i am working for & in turn to achieve timely professional growth as well.

Kutbuddin Charniwala's Current Company Details
Tata Consultancy Services

Tata Consultancy Services

View
Senior Operations Manager
Ahmedabad, GJ, IN
Website:
tcs.com
Employees:
677733
Kutbuddin Charniwala Work Experience Details
  • Tata Consultancy Services
    Senior Operations Manager
    Tata Consultancy Services
    Ahmedabad, Gj, In
  • Tata Consultancy Services
    Project Delivery Manager
    Tata Consultancy Services Jul 2019 - Present
    Gandhinagar, Gujarat, India
    Project Management for Integrations for sky cable project from HOBS side. Handled IT Scrum as Scrum Master for 6 months for HOBS Revenue assurance management team.Have Managed the non voice email based business for bajaj finance Ltd for consumer durable product
  • Bharti Airtel Limitied Gurgaon
    Manager
    Bharti Airtel Limitied Gurgaon Oct 2016 - Jul 2019
    Gurgoan
    TERM Complaiance Lead
  • Tata Teleservices Ltd.
    Deputy Manager
    Tata Teleservices Ltd. Sep 2009 - Sep 2016
    Ahmedabad, Gujarat
    Managing Call Centre Operations as a business manager for TTL from vendor location.Managing TRAI AL60 Performance, Basic hygiene at the call center, forecast accuracy, Call per customer, Quality of call handling, Repeat call reduction & Upselling from call center along with other KPI's like vendor management & Manpower management.
  • Bharti Airtel Services
    Sr. Executive - Customer Services
    Bharti Airtel Services Feb 2006 - Aug 2009
     CPC reduction, complaints reduction & Quality of call centre, Dealer helpline, outsources partners & Internal teams was the core requirement of the profile Drive C-Sat and Process improvement activities effectively in circle Performing periodic on-site quality audits of call center & retail outlets Establishing, performing, and monitoring quality assurance & process improvement training program for relevant touch points Analyzing & implementing action plans for CPC &… Show more  CPC reduction, complaints reduction & Quality of call centre, Dealer helpline, outsources partners & Internal teams was the core requirement of the profile Drive C-Sat and Process improvement activities effectively in circle Performing periodic on-site quality audits of call center & retail outlets Establishing, performing, and monitoring quality assurance & process improvement training program for relevant touch points Analyzing & implementing action plans for CPC & complaint reduction. Even proposing process changes basis analysis done to management for improvement. Identification & facilitation of Quality Improvement Projects on Six-Sigma (DMAIC) Methodology Work as a cross functional team member for calls & complaint reduction Show less

Kutbuddin Charniwala Skills

Analytical Skills Data Management Lean Six Sigma Highly Task Oriented Team Management Vendor Management Operations Management Building Effective Relationships Skilled Multi Tasker

Kutbuddin Charniwala Education Details

Frequently Asked Questions about Kutbuddin Charniwala

What company does Kutbuddin Charniwala work for?

Kutbuddin Charniwala works for Tata Consultancy Services

What is Kutbuddin Charniwala's role at the current company?

Kutbuddin Charniwala's current role is Senior Operations Manager.

What is Kutbuddin Charniwala's email address?

Kutbuddin Charniwala's email address is ku****@****tcs.com

What schools did Kutbuddin Charniwala attend?

Kutbuddin Charniwala attended Gujarat University, Divine Buds.

What skills is Kutbuddin Charniwala known for?

Kutbuddin Charniwala has skills like Analytical Skills, Data Management, Lean Six Sigma, Highly Task Oriented, Team Management, Vendor Management, Operations Management, Building Effective Relationships, Skilled Multi Tasker.

Who are Kutbuddin Charniwala's colleagues?

Kutbuddin Charniwala's colleagues are Preethan Carvalho, Swati Jain, Pavan More, Bijin Rajan,pmp, Ravinderreddy Gangapuram, Meenakshi Joshi, Purushottam Yadav.

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