With over a decade of hands-on experience in IT support, network administration, and system engineering, I am a dedicated and highly skilled IT Support Specialist based in Riyadh, Saudi Arabia. My extensive expertise is backed by a Microsoft Certified Systems Engineer (MCSE) certification, and I have a proven track record of successfully managing and supporting complex IT environments.Throughout my career, I have developed a deep proficiency in configuring and managing a wide range of Windows operating systems, including Windows 7/XP/Vista/10 Pro and Windows 11 Pro, as well as Windows Server editions from 2003 to 2022. My technical expertise extends to network infrastructure planning, design, implementation, and troubleshooting, encompassing LAN/WAN infrastructure, OSI Model, and TCP/IP protocols such as IP, ARP, ICMP, TCP, UDP, SNMP, SMTP, FTP, TFTP, HTTP, DNS, and DHCP. Security is a key focus of my role, and I am adept at managing biometric systems, CCTV cameras, and firewalls, including Cyberome and FortiGate. I have substantial experience in infrastructure setup and installation, including enterprise network installations, cabling, and server mounting for HP and Dell servers (DL 360, DL 380, EMC). Additionally, I am proficient in client/server OS maintenance, MS Outlook configuration, and enterprise solutions such as Active Directory management and GPOs.My professional journey includes significant roles in renowned organizations. As an IT Support Specialist at City net Networks in Riyadh, I have been responsible for providing comprehensive IT support and maintaining the entire IT department. Previously, I served as a Senior Support Engineer at Global Method Networking Company in Al Khobar, where I played a pivotal role in network configuration and server management. My tenure at FirstOne Systems Private Limited in Chennai as a Systems Engineer & Application Support further honed my skills in system engineering and application support.I am also skilled in managing VoIP systems, including configuring and maintaining Avaya IP Phones and Grandstream PBX systems. My experience extends to managing network equipment, including switches, servers, and firewalls, and configuring Storage Area Networks (SAN).Overall, my career is marked by a commitment to excellence, a deep understanding of IT systems and networks, and a proven ability to deliver comprehensive IT solutions. I am dedicated to ensuring robust security, seamless communication, and optimal system performance for the organizations I support.