Łukasz Kutnik Email & Phone Number

Poznań, Woj. Wielkopolskie, Polska

Poznań, Woj. Wielkopolskie, Polska

Poznań, Woj. Wielkopolskie, Polska

Poznań, Woj. Wielkopolskie, Polska

- Digitising existing educational materials and creating new ones from scratch- Installing digital English learning materials into different content management systems- Taking active part in the publishing of e-learning materials- Working in co-operation with editorial teams in Great Britain and the USA- Graphic editing of pictures for different projects- Remote co-operation with the Pearson IOKI team in Poznań (as a Freelance Editor)

Poznań, Woj. Wielkopolskie, Polska

Poznań, Woj. Wielkopolskie, Polska

BI Analyst:- Assembling and maintaining dashboards for local and global management (KPI dashboards; quantity vs channel; revenue vs channel; local centre vs shared service)- Preparing ad hoc KPI reports for the Supervisor (team members' statistics; daily workload)- Running and analysing recurring reports in pursue of possible KPI improvements (e.g. identifying potential customers to be moved to a semi-automatic sales channel)Team Leader:- Managing the day-to-day work of the CSR team (15+ members)- Monitoring all work channels and adjusting tasks to cover the workload- Identifying and reporting training needs to trainers and the team's supervisor- Resolving ad hoc problems of other team members- Preparing and updating process guidelines- Building Excel spreadsheets which facilitate repetitive or work-heavy daily tasks

- Creating quotations, processing orders and other documents in SAP and CRM systems- Supporting customer service employees and the sales team in the USA and Canada- Working in co-operation with and as a part of the price concession and voucher teams- Conducting training sessions in configurable Kennametal merchandise- Identifying and overcoming issues using internal procedures- Maintaining and updating internal documentations and the knowledge database- On-going improvement of processes in accordance with the LEAN methodology- Maintaining positive business relations with colleagues from the USA, Canada and Mexico- Working together with teams supporting European and Asian markets

Poznań, Woj. Wielkopolskie, Polska

Return of faulty goods specialist:- receiving, assessing and executing return forms- informing customers about their laws connected with the return of faulty goods processCash office worker:- earnings’ accounting- drafting daily and weekly financial reports - controlling expenses connected to the firm’s everyday operation- archiving cash office documents- drafting invoices- invoice emendations and corrective invoices- cash flow analysisCustomer support specialist:- complex customer support- solving customer conflicts- training other employeesTrainer:- training new and current employees in the company’s activities- running training calendars- analysing demand for additional training of employees

Biała Podlaska, Woj. Lubelskie, Polska

English Philology

English Philology