Kutub Uddin Email & Phone Number

London, Gb

London Area, United Kingdom

London, England, United Kingdom

I have joined Symphony AI to design and stand up full a IT stack and to migrate an acquired company as part of a TSA into the new infrastructure. I'm currently working on the following:- Stand up O365 tenant including migration of Sharepoint, email, Teams and data services.- Design and deployment of SSO platform and integrations into business apps and HRIS systems.- Deployment of VDI instance for engineering and contractors.

London, England, United Kingdom

My new role includes duties as a System Engineer but now managing a global team looking after all internal systems. Cheetah Digital has merged with CM group of companies and my team is now working on merging and migrating the systems and implement automations not currently existing in the 6 companies. Planning and managing projects as per company requirements.

London, England, United Kingdom

I joined Cheetah Digital in 2017 as part of the Engineering Team to architect and migrate the IT services from Experian as part of a TSA. Our goals were to stand up the new IT environment and migrate existing data within budget and on schedule. We were working on multiple projects and successful in completing the transfer without interruptions.Achievements and responsibilities:• Infrastructure design & implementation for SaaS only environment. Deployed apps including Slack, Ring Central, Atlassian Suite, GSuite , SentinelOne and Airwatch MDM.• Research and deploy Apple DEP and Windows OOBE to deploy assets globally across 13 countries.• Continuous enhancements, integrations, audits and monitoring to improve the overall health of the IT stack. Working to resolve issues quickly and effectively to avoid business impact.• Full automation project goals were to automate user lifecycle management for all apps and services. • Build Slack apps and automations for regular end user support requests saving time• Design and deploy custom Saas VDI environment for secure access for contractors and emergency employee access.• Migrate of Confluence and create custom scripts to update and merge user records• Process and procedures guides and run books for the Operations team to manage systems..• Working with multiple business partners to implement SAML/SSO access across existing and new products. Working closely with HR to implement workflows to streamline the on/off-boarding process.• Working closely with Compliance and Security teams to achieve SOC and HITRUST compliance and improve overall security.• Research and procurement of new technology and services.

London, England, United Kingdom

Role includes that of System Administrator but now focused on architecting and deployment of services.

London, England, United Kingdom

Working as a System Administrator within the VDAS team at Salesforce.Key Duties & Responsibilities• Managing the global VMware Horizon VDI infrastructure provisioning secure access to production systems.• Managing and maintaining VMware vSphere infrastructure VM’s and hosts.• Manage Windows AD, SQL database and files services • Build and deploy platform and virtual apps for bespoke use cases.• Plan and scale infrastructure based on business needs and vendor management.• Deploy virtual desktops, terminal servers and streamed apps• Test and deploy hardware to provide restricted access • Manage and deploy Citrix VDI for external contractors with access to sensitive data.• Automating user lifecycle for provisioning and deprovisioning.• Maintain changing security standards and compliance policies.

London, England, United Kingdom

Desktop Support Administrator at Salesforce.Key Duties & Responsibilities• Global infrastructure hardware deployment and working with network and security teams to provision.• Assist in troubleshoot firewalls, MSA and network assests.• Hardware provisioning, imaging, troubleshooting, and software installation for laptops (Apple & Dell), and corporate owned/BYOD mobile devices (iOS/Android) along with standard peripherals.• User and administration of OS including MacOS/iOS, Windows and Android.• TCP/IP networking support and troubleshooting of a corporate user and remote user environment with LAN, WAN, and VPN implementations globally.• Troubleshooting a variety of client, mobile and cloud applications office software (Microsoft Office, Gapps, Browsers, Salesforce. com, etc.).• Access management.• Understanding and adhering to security policies and corporate best practices.• Solve complex incidents by applying known documented solutions and processes, taking work items through to completion.• Understand all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases• Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution• Maintain and demonstrate 100% compliance with all written security policies, SOX procedures and change management controls• Communicating in different settings and methods including team meetings, conference calls, email, instant messaging, and social media.• Aptitude and ability to learn to adapt quickly to new technology and business requirements in a fast paced, dynamic global environment.• Training team members in formal and informal settings.• Customer and technical support processes.

London Area, United Kingdom

As a Mac Genius, the main focus of the role is to provide the best possible solution for a customer’s technical issue, this is carried out on a one to one basis with heavy time restraints. This role involves constant learning as new products are released so are new techniques and requirements to fulfil them; this is via software and hardware certifications, online training and self-study. Good communication skills are essential to effectively help customers, colleagues and management. • Genius MentorProvide support to all teams within Apple, develop & implement training. Look a strategic goals & help develop ideas & processes to increase productivity & personal development.Provide business orientated support & training for companies & their employees. • Maintain a specific area of the business, which directly affects the Genius team (Triage/Testing Hard Drive Images) • Manage the iPod bar to ensure appointment times are kept to and assist where an issue cannot be resolved • Escalate issues with out of box failures for service parts • Retain an exceptionally high level of customer service • Provide and seek feedback on performance to better myself and fellow colleagues • Provide feedback to managers and team leaders to increase utilisation within the team and meet company goals • Provide secondary diagnosis for improperly diagnosed machines • Anticipate the need for cover/extra staff in certain areas of the business • Ensure I am up-to-date with certifications and business procedures • Help identify and break down learning barriers for new staff • Arrange training for new products to ensure staff are able to diagnose products • Manage customer service issues which cannot be rectified by usual means until they are solved