I take care of our students with love at all stages of their education and even after ❤️I am also engaged in editing videos for our resources + periodically writing scripts and materials

- Курирование и управление проектом- Работа с авторами- Монтаж всего материала- Тестирование продукта и многое другое :)

• Documenting customer issues, reproducing and gathering details on a reported problem until resolved• Dealing with client requests and problems troubleshooting• Working closely with other teams (DevOps, Developers, Product Team, Managers)• Monitoring and measuring client satisfaction• Conducting customer service workshops and presentations• Offering advice to clients on services and products• Bug reporting and monitoring the timing of bug fixes• Updating knowledge base

• Market and competitive environment analysis, product perception, consumer needs• Collection and analysis of requirements for internal Internet projects• Writing user instructions• Backlog formation and prioritization• Control the execution of tasks by programmers / designer• Manual testing

• Processing incoming messages via intercom chat.• Training on the platform, consulting on functionality and capabilities, solving user problems.At work, I had to do everything that can help to solve customer problem ( editing images, searching information, finding the ways to integrate some services/web products and other )

• Support for the availability of company resources• Content filling, improving company resources• New resource Development (WordPress)• Creating banners / flash