Dmitriy Kuzmenko Email & Phone Number

♦​ ​Managing an extended virtual matrix team of business leaders from all company areas and responsible for the effective functioning of a team♦ Final authority for customer-facing matters♦ Responsible for developing and maintaining relationships with customer counterparts and representing the voice of the customer within amdocs♦ Helping identify and address customer challenges and needs by effectively leveraging amdocs offerings and business value♦ Working closely with service partners for all service-related tasks and ensuring the quality of project deliveries♦ Heading management and development of the account teams

♦ ​Researched and analyzed the customer’s business needs while identifying opportunities for improvement♦ ​Initiated engagement with targeted accounts and lead the opportunity development process ♦ ​Developed opportunities from the first lead, until close♦ Involved the customer in plan development and provided quality and innovative solutions to the customer mostly in domains of customer and revenue management (BSS), OSS, managed services, network solutions, and digital

♦ Served as the customer’s trusted partner and managed the customer business relationships ♦ Responsible for sales and account management in the assigned accounts and territory♦ Accountable for customer satisfaction♦ Ran projects using strategic governance

♦ Managed division responsible for implementation of mobile-based value-added services.♦ Spearheaded product roadmap planning, resource allocation, tracking and optimization♦ Supervised and tracked up to 50 projects simultaneously, launching 10 projects successfully during 2012.♦ Prepared financial budget and managed fulfillment tracking♦ Designed job descriptions for positions within the structure.

♦ Participated in various company-awarded processes♦ Created procedures for various business units♦ Created synergy strategy including for the acquisition of another mobile operator ♦ Developed and implemented SOX-compliant processes♦ Maintained PCI DSS certification