Service Delivery Manager
CurrentMonitoring and managing proejcts to ensure optimal serviceDeveloping a deep understanding of projects to gain insights into the scope of service deliveryMaintaining high performance levels for service-related processes, and implementing improvement activities wherever necessaryTaking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviewsEnsuring that systems, procedures, and methodologies are in place to support outstanding service deliveryTaking accountability for service delivery performance, meeting customer expectations, and driving future demandLeading personnel management, including staff recruitment, performance assessment, training, and mentoringRecommending methods of improvement and seeing that actions are implemented on time for service delivery upgradesProviding accurate and regular reports to the management on performance of the service deliveryBuilding strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
