Kumar Vaibhav Gupta Email & Phone Number

Bhopal, Mp, In

Bhopal, Madhya Pradesh, India

 Continually engaging with clients to capture their requirements and validate proposed solutions. Acting as an ongoing bridge between clients and our internal teams, ensuring timely communication of updates and enhancements. Consistently conducting in-depth research to optimize solutions, contributing to the evolution of our products. Facilitating daily team meetings for alignment and to maintain momentum on tasks. Working on interactive dashboards to empower clients with data-driven insights for decision-making.

Bhopal, Madhya Pradesh, India

 Spearheaded the implementation and management of B2B procurement solutions for MPLUN, ensuring optimized business operations and enhancing internal efficiency. Led a skilled technical support team, providing training, guidance, and motivation to ensure maximum productivity and service excellence. Collaborated with multiple departments and stakeholders to streamline procurement processes, leading to an increased revenue. Provided in-depth training to end-users, promoting technology adoption and user competence, reducing support tickets by 30%. Implemented data-driven strategies to continually improve system performance, increasing overall efficiency by 20%. Conducted regular team meetings and performance reviews, aligning individual goals with the company's objectives and promoting a high-performance culture.

Bhopal Area, India

 Coordinated project activities and assisted the Project Manager in all phases of project life cycle, from initiation to closure. Collaborated with cross-functional teams to ensure project deliverables were completed on time, within scope, and within budget. Proactively identified potential project risks and worked closely with the Project Manager to devise and implement mitigation strategies. Monitored project progress, providing regular updates to the Project Manager and stakeholders, ensuring alignment with project goals and expectations. Participated in project meetings, providing input on project execution and performance, and documenting key decisions and action items. Facilitated effective communication among project team members and stakeholders, ensuring clear understanding of project objectives, tasks, and status. Provided support in stakeholder management, ensuring their expectations were managed effectively and their inputs were taken into consideration during project decision-making. Led weekly review meetings to for status updates, discuss challenges, and propose innovative solutions for process improvement. Regularly interfaced with clients to understand their needs and issues, resulting in improved service delivery and client relationship management. Assisted in system upgrades and maintenance activities, ensuring minimal disruption to end-users and maintaining system reliability.

Bhopal, Madhya Pradesh, India

 Led end-user support initiatives, efficiently resolving technical issues and earning customer satisfaction. Utilized JIRA for effective issue tracking and management, ensuring seamless coordination between the support and technical teams. Collaborated closely with the technical team to expedite issue resolution, reducing the average problem-solving timeframe. Conducted comprehensive training sessions for end-users, promoting better understanding and use of technology, and reducing incoming support tickets by 20%. Managed change requests from clients, ensuring swift and accurate implementations that boosted client satisfaction by 80%. Prepared detailed Change Request (CR) documents, providing clear communication of alterations and their implications to all stakeholders.

Master Of Business Administration (Mba), Information Technology

Bachelor Of Science - Bsc, Chemistry, Ii