Vamsee Krishna Email and Phone Number

• SDM for client providing Delivery for Cloud team and Automation Team• Drives customer relationship management and communicates key business interface for customer.• Tracking Automation team to enable Ansible integration for new scope server.• Any decrease in playbook executions will work closely with Automation team and rectify the errors and increase the Corrective metrics.• Managed and led complex service delivery projects, cross-functional teams, developed customer service programs across multiple locations.• Lead the weekly client integration calls to provide detailed updates and solutions in a collaborative team effort,• Escalation management – Ownership, facilitation, Action plan, co ordination and driving the escalation to closure.• Contributed to achieving SLA target of 99.5 % by delivering high quality service.• Helped project team to deploy tools and acquiring access during onboard on servers in new scope (SL Monitoring Tool , TSM$VE Backup)• Monthly On Call to cover Sev 1 / 2 issue across the environment and drive them to closure. • Review RCA and provide inputs and drive for PCM. • Managed technical Service lines like Linux, DB2 LUW, Windows, VMware and related IT systems.• My role involved signing off on -on boarding and Off boarding of servers.

• Worked with Management to transition from IBM to Kyndryl• Oversee and Motivate team supporting both Linux and AIX.• Conduct daily huddles to discuss issues and day to day work• Making sure all the incidents, Changes and Problem tickets are actioned in time to meet the SLA • Mentoring Team members for Career development by providing guidance and sharing knowledge.• Provide input on grooming personal and technical performance of the team.• Train and up skill Rhythm, Blue and Jazz resources in the project pool.• Assist Project Managers in developing implementation plans, including the scheduling of project milestones• Mid-year and yearly performance review.• Recruiting and training new hires with process and policies.• Manage resource availability for scheduled changes and for support activities.• Problem management and RCA for recurring or critical issues.• Set up Permanent Counter Measures (PCM) and Temporary Counter Measures (TCM) for critical and recurring issues.• Vendor management for employee benefits and their engagement.

• Conduct daily standup to discuss issues and day to day work.• Making sure all the incidents, Changes and Problem tickets are actioned in time to meet the SLA. • Provide input on grooming personal and technical performance of the team.• Assist Project Managers in developing implementation plans, including the scheduling of project milestones.• Set up Permanent Counter Measures (PCM) and Temporary Counter Measures (TCM) for critical and recurring issues.

• Administering Data center with 24* 7 support for 2000+ Unix Boxes in US location.• Managing Critical P1 and P2 Incidents.• Server validation and acceptance for new builds, system Performance Monitoring and Tuning• Successfully carried out Linux patching & Platform Firmware update in PROD and TEST environment.• Used various clustering tools like Steel eye, OCFS.• Participated in DR - Disaster Recovery projects managed the OS level backups and recovered the servers. Along with that built the DR servers in a location along with other platform teams and application teams.

Lead DBA for Honda EMEA• DB2 database installation, administration and DB upgrades to newer release levels• Handle critical P1 and P2 Incidents.• Backup/Restore, Systems tuning, Database and Index reorganization• Perform problem determination and resolution• Hands on HADR with TSA and Windows Cluster

DB2 LUW DBA for Honda NA • Install and configure DB2 UDB new releases, upgrades, patches and Database Recovery• Perform UDB migration, Version upgrade, Fix pack upgrade.• Perform database maintenance activities such as reorg, run stats.• Restoration of databases from online and offline backups.

Technical Support for DELL Computers laptop and Desktop for home users in USA• With 2.5 year’s successful experience in customer service and support with recognized strengths in problem-solving and troubleshooting, sales, and planning/implementing proactive procedures and systems to FIX problems in the first place• Working with team with 12 technical support executives who handle support calls for Dell Computers Inc.• Drive productivity in terms of AHT, CRD and thereby handling more volumes and being the preferred provider for Dell Computers Inc.• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.