Keyonta Douglas Email & Phone Number

Washington Dc-Baltimore Area

Maryland

Recognize and investigate suspicious or fraudulent bank activity, make determination if activity is reportable according to PNC criteriaUse decision making skills and procedural knowledge of PNC policy procedures, risk tolerance to identify, and proactively mitigate and solve customer problems.Identifying, escalating and communicating fraudulent activities such as AML/BSA violations, customer impersonators, social engineering and other fraud trends through proper channels, thus mitigating loss to PNC and our customers.Ensure branch audit documentation is prepared, completed, accurate, and maintained according to PNC retention policy. Achieving a score of 96% for audit documentation on 2019 DCAPAssist CTR/AML, and Detection and Investigation Associates with additional investigations pertaining toSuspicious Activity Reports. On an as-needed basis, I provide follow-up data analysis to ensure report accuracy, and engage with continuous dialogue with CTR/AML until remediation.Adhere to PNC policies and procedures to ensure all transactions are inline with corporate guidelines.Suspicious activity, outside of the risk tolerance framework are escalated to the appropriate loss prevention channelsExcel in using my knowledge of PNC values, practices, policies, procedures and risk tolerance to resolve complex customer issues creating a customized resolution Manage time effectively to complete assignments within budgeted timeframe, compensating for changing prioritiesEstablish and document clear expectations for employees about operational and sales performance, follow up timeframes, and results.

Waldorf, Md

Responsible for the planning and executing company merchandising direction through standard operating procedure (i.e. markdowns, signage, replenishment and marketing). Lead the department responsible for a majority of the total store sales. Responsible for being the subject matter expert for all brand merchandising training, tools and resources.Develop training materials and presentations to coach team members of the roles and responsibilities of the department, and to create a culture of engagement and high performance through development.Responsible for and holding team members accountable to brand merchandising and productivity standards. Responsible for understanding and implementing brand standards and company strategies to drive profitability.Execute all company product knowledge and strategy. Develop direct reports for senior management for analysis. Lead the leadership team in the absence of the General Manager.Responsible for modeling leadership behaviors to staff and provide support as a Manager on Duty. Deliver results and drive key performance indicators and brand loyalty by providing oversight management to the staff. Collaborate with other members of the leadership team to prioritize work based on business needs and company direction.

*Responsible for recruiting, interview, hiring and facilitating the on-boarding process maintaining optimal staffing levels. *Manage and develop members of store leadership team by implementing best practice strategies for allowing for their growth and development. *Create atmosphere of structure, open communication, respect, and empowerment for management and associates allowing for growth, development and empowerment of the team. *Identify operational and organizational deficiencies create strategy for improvement or correction. *Develop employee and leadership work schedules to ensure proper coverage for customer service expectations, operational workload, store profitability, and leadership responsibilities *Responsible for planning and allocating payroll hours for sales support, operations, workload, and customer service and sales. *Monitor and identify financial deficits and develop strategies to bring under performing store inline with district and company financial performance. *Analyze and interpret store financials hourly/daily and make in the moment decisions around customer engagement or scheduling to maximize financial results of the store *Identify and communicate customer shopping trends to merchandising manager to ensure maximum profitability of key items and overall store financial performance.*Communicate to store leadership and employees the correlation between customer engagement and store financial results.out performing store LY performance by 2 % and out performing district performance*Identify employee strengths/opportunities and provide one-on-one training with employees to provide continuous improvement and development. *Leading by example and inspire a team to deliver exceptional customer service, financial results and on trend styling. *Managed store operations, maintenance and technological issues allowing store leadership and associates to work efficiently and effectively.

*Translated fashion trends into effective visual presentation. Ensures that the presentation standards are in line with the company direction and consistently represents the brand image.*Managed Store associates, daily sales floor operations and sales plan adjustments in response to daily and weekly KPI results.*Ensured compliance to Company Policies & Procedures for shipment processing, store recovery, transfers and merchandise * Managed RTV process according to company policy. *Train associates in stocking, receiving and recovery procedures within company policy and procedure. * Annual writing and delivery of the performance management or corrective process.*Participated in management of payroll to implement any adjustments in response to daily and weekly sales results*Provided in the moment employee coaching to provide performance consistency and create consistent environment exceptional customer experience.*Ensured all compliance to Company Policies & Procedures are followed by all employees. *Maintained sales floor integrity, ensuring merchandising and operational standards are met.*Managed the process and staff for price adjustments, markdowns, RTV’s, clearance merchandise, and store product transfers. *Monitored employee performance provided feedback to management team to ensure consistent employee coaching across the management team. *Opened and closed store in rotation with management staff.*Managed employees and merchandising of accessory department, effected a 4% increase in sales versus LY store sales. *Assisted in organizing and conducting store meetings and communicating company direction to employees. *Managed and follow-up on work orders to ensure smooth physical and technological working of the store.Managed a staff of approximately 40 employees

Trained new employees on bank products, operational procedures, and customer service standards.Ensure new procedures, product and operational changes are properly executed in compliance with regulations and policy.Track and manage branch operational performance metrics through employee observations and reports. Develop, communicate, and execute action plans for shortfall in operational or sales performance. Removed barriers to achieving operational, customer service, and sales excellence.Served as a resource to employees for policy/procedures, operations, and exception/relationship based decisions.Assisted employees with handling more complex transactions that require deeper understanding of regulatory compliance and policy and procedure knowledge. Communicate the “intent and the spirt” of new and existing policies, regulations, and procedures of bank policy to employeesIdentify risk to the branch and educate associates on tools and methods to avoid risks. Managed a team of 10 banking center employees.Managed cash levels for tellers, ATM, cash dispense machine and vault.Increased branch customer service scores for 13 consecutive weeks. Exceeding target for 10 consecutive weeks.Created rapport and built long-term relationships with customers, to uncover needs and create interest in solutions, products.Led and directed daily branch sales, operational, and customer service activities.Performed daily maintenance of the loan applicant database.Conducted annual performance appraisals for all branch staff.

•Responsible for recruitment and training of new staff for three locations.* Hired and trained and coached15 staff members in sales, performance management and careerdevelopment. *Managed and generated employees work schedule for 2 store locations. *Provided resolutions and guidance to employees from Call Center on store products. *Consulted with customers regarding purchase of fine and limited edition of writing instruments. *Worked with vendors in reordering, troubleshooting and streamlining of store inventory. *Increased sales, and customer base through marketing techniques. *Partnered successfully with multiple vendors to produce special events and increase in product sales across multiple store locations.*Reduced and controlled expenses by creating a store to store transfer policy and improvedinventory controls.

Licensed Financial Advisor in series 7 and 66 Developed current and new centers of influence to prospect and create a pipeline of potential clients.Met with clients regularly to review portfolio performance and uncover unmet personal and business financial needs. Generated leads on prospective clients through business development.Researched and collected data to assist with planning of financial assets. Assisted clients with investment goals Reviewed clients’ financial plans and accounts Quarterly goal, tracking Meeting with clients to discuss investment, concerns and answer questions Built strong client relationships and provided value-adding services for clients.Researched and customized service proposals for clientsReviewed current account allocations and investment strategies with clients as they evolve over time.Translate difficult and complicated financial concepts to client with varying degrees of investment knowledgeReviewed current financial position with clients and adjust for new life event, shortfalls, new goals. Managed client relationships, providing high level of client support and service. Through rapport and open ended conversations, assisted individuals and families to identify their financial goals and establish a plan to move forward. Assess client situations and goals then made recommendations on retirement, insurance, estate and other personal financial issues.

*Maintained an education of all current or new bank policies and procedures, and implemented strategies for branch compliance. *Ensuing all branch controls are in place at all times, reducing financial loss and legal liability for the bank and branch location. *Identify areas of risk “out of the box” areas of risk for the branch/bank environment and escalating those concerns through the proper channels. *Trained and managed an off-site staff of thirteen employees across eleven branches in MD and VA that supported branches in the district not adequately staffed. *Empowered staff to use problem solving skills to troubleshoot to resolve issues facing customers and the branch.*Developed and supported employees to be self managed and motivated to consistently achieve a high level of success. *Developed relationships in the surrounding business community, aligned with the branch business plan to achieve deposit, fee, service and business loan goals.*Fostered teamwork, open communication, and proper training with branch employees to ensure employee retention, customer satisfaction, resulting in the branch achieving its sales goals. *Identify employee performance shortfalls and create a plan for improvement or employee separation.*Cultivated partnerships with key branch support groups i.e Commercial Business, Mortgage, Payroll, *Loan Underwriting, Retail Support to drive sales and facilitate quick customer resolutions. *Managed hiring, performance management, compensation, administration, communications and employee evaluations*Established and maintained key relationships and business contacts with the community Provided daily support, feedback and coaching for branch staff to ensure staff to create a consistent awareness of performance expectations, overall performance, or shortfalls. *Identified and recognized high performing, recognized highly motivated employees and developed them to next level positions supporting branch and district bench.

Associate Of Arts And Sciences (Aas)

Education record