• Led a team of seven experienced technical writers.• Named as the tribe leader for the Industry Applications Technical Enablement Tribe.• Worked with Product Development teams to manage the content creation and delivery through the product release cycle. Ensured that the team produced high quality documentation on-time.• Engaged with service and support teams to provide guidance and thought leadership in ways they can implement the content review processes to save time and improve… Show more • Led a team of seven experienced technical writers.• Named as the tribe leader for the Industry Applications Technical Enablement Tribe.• Worked with Product Development teams to manage the content creation and delivery through the product release cycle. Ensured that the team produced high quality documentation on-time.• Engaged with service and support teams to provide guidance and thought leadership in ways they can implement the content review processes to save time and improve quality.• Communicated effectively and have presented the work of my team to senior leadership. Provided regular and detailed communications (written and verbal) of documentation status to leadership and other stakeholders.• Identified potential documentation improvement areas by discussing with field experts and development managers. Show less

• Managed the Document Development Life Cycle (DDLC), ensuring compliance with the policies, best practices, and the style guide of the organization.• Led the on-time delivery of high-quality documentation for the product releases. Managed multiple deliverables associated with the product release by coordinating with people across the organization.• Took part in the end-to-end recruitment process from attracting to onboarding.• Participated in the development of individual team… Show more • Managed the Document Development Life Cycle (DDLC), ensuring compliance with the policies, best practices, and the style guide of the organization.• Led the on-time delivery of high-quality documentation for the product releases. Managed multiple deliverables associated with the product release by coordinating with people across the organization.• Took part in the end-to-end recruitment process from attracting to onboarding.• Participated in the development of individual team members, which includes coaching, mentoring, and motivation.• Organized regular knowledge sharing sessions with the Lead System Architects to educate the team on the latest development efforts and industry trends. Show less

• Authored content in the form of online knowledgebase articles, installation guides, upgrade guides, implementation guides, technical notes, user guides, and context-sensitive product Help for business users and technical implementers, enabling them to solve their business problems.• Created product documentation that describes the main platform and related applications. Created technical documentation that explains complex concepts and processes clearly and effectively for a variety of… Show more • Authored content in the form of online knowledgebase articles, installation guides, upgrade guides, implementation guides, technical notes, user guides, and context-sensitive product Help for business users and technical implementers, enabling them to solve their business problems.• Created product documentation that describes the main platform and related applications. Created technical documentation that explains complex concepts and processes clearly and effectively for a variety of audiences.• Designed and implemented comprehensive documentation solutions, to support product releases, including scope definition, requirements analysis, documentation plan design, hands-on analysis, testing, content authoring, and publication.• Worked with stakeholders across the organization under the guidance of the technical documentation manager to determine a documentation plan and execute on that plan by authoring and publishing well written, effective, and use-case based content. • Guided a group of Technical Writers in the use of and troubleshooting various content development tools such as Oxygen XML Author, Madcap Flare, Drupal, and so on. Show less

• Created installation and configuration guides for enterprise gateways.• Documented hot patch notes and release notes.• Published online help documents for the product and support teams.• Prepared upgrade documents with deployment instructions for software releases.• Reviewed the installation script messages for Linux installations.• Conducted product awareness sessions for different employee groups.

• Created deployment toolkit pages, which host learning materials, on SharePoint 2010.• Created video tutorials for content managers across the globe.• Documented functional business processes for Google Custom Search.• Created FAQ documents.• Created Quick Reference Guides.• Set up and maintained discussion board using SharePoint 2010.• Documented release notes.• Conducted mobile testing of websites and updated defects in IBM Rational ClearQuest.• Created… Show more • Created deployment toolkit pages, which host learning materials, on SharePoint 2010.• Created video tutorials for content managers across the globe.• Documented functional business processes for Google Custom Search.• Created FAQ documents.• Created Quick Reference Guides.• Set up and maintained discussion board using SharePoint 2010.• Documented release notes.• Conducted mobile testing of websites and updated defects in IBM Rational ClearQuest.• Created product fact sheets to facilitate adoption.• Created interactive quizzes for content managers using Adobe Captivate 5.5. Show less