• Managed multiple strategic projects with numerous sub-projects or workstreams.• Addressed and resolved technical, financial, and operational concerns by working with team members and directors.• Verified achievement of practical Business Value Realizations by each operational team, suggesting alterations to meet goals.• Delivered training sessions for newly hired team leaders and management staff.• Interacted with customers and clients to identify business needs and requirements.• Established milestones and objectives based on input from functional areas and stakeholders.• Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.• Built teams to address project goals and objectives for multiple projects.• Designed and developed programs and projects for dissemination to personnel.• Participated in vendor selection and management process for program initiatives.• Planned and managed technical projects for clients.• Researched industry best practices in support of training development and program content.• Leveraged project management processes and tools to define and execute projects.• Coached team members on productivity strategies to accomplish challenging goals.

• As IT Manager for Software Applications, I was responsible for the needs identification, creation, new user training and maintenance of the Application Eco System.• Oversaw, development of new IT system that helped clinicians to track patient progress and make better decisions about care. The system could track patient vital signs, medications, and test results. This information could then be used to create a more comprehensive picture of the patient's health, which helped clinicians to make better decisions about care.• An additional IT system that helps to streamline the billing process. The system helped automate the process of generating bills, sending bills to patients, and collecting payments. This helped improve the efficiency of the billing process and to reduce the amount of time that staff members spend on billing.• Worked closely with various departments to develop more efficient ways to complete business processes.• Successfully identified vendor partners for on time completion of projects.• Accountable for the Application uptime, life-cycle management, IGM / compliance requirements of the assets and optimization / modernization / retirement as appropriate.• Active Involvement in Incident Management ensuring quick Issue resolution as per defined SLAs.• Successfully implemented the eco system and helped stabilized it.

Responsible for the strategy and execution of the business plan to get the business operational.

Take care of recruitments, Admin, delivery and Business Development.Hiring and Recruitment of two teams of 20 members to support software development in PHP and .Net environments.Initiated a business plan with focus on web design and web application development for SME segmentEstablishing a small business development team involved in cold calling, field work, submission of quotations and order closuresCreating processes to ensure that the deliverables are promptly met.Was able to break even with the cost of operating the centre in the first 3 months.

Brand development, web site traffic growth, web site UI and advertising revenue.Business plan & sales strategy development.Handle the complete Business Development unit of the company.Generate leads by direct and indirect marketing.Marketing: Exploring new reseller databases (in different countries), establishing relationship with new clientsCoordinating between customers and delivery team to ensure smooth and on-time delivery of projects.Effectively implemented resource optimizationFollowing up with clients to ensure payments before handing over of the projects.Was able to generate business to the tune of 50,000 USD in the 6 months that I was associated with the company.Acting as first line manager between team and management.

Handled a team of 20 – 25 Technical Support Agents