K Venkatesan Email & Phone Number

Bengaluru, Karnataka, India

-Senior Zonal Manager reporting to AVP After sales• Contributed to 25% growth in PAN India service business and 17% YOY growth• Contributed to 25% growth in PAN India parts business and accessories with 26% YOY growth• Improved dealer service absorption from 60% to 101% in a period of 3 years, leading to significant revenue growth.• Managed service operations of 80 primary and 150 secondary networks for South2 and 3 regional operations• Achieved higher acceptance of technical reports among 7 zones PAN India• Successfully added 4 best value outlets (Used vehicle sale) and proved as a successful business model• Maintained higher customer retention among 7 zones in PAN India• Drove new service corporate identity and promoted the concept for the existing network• Recognized for promoting value-added service, high customer retention, and good practice• Successfully managed Chennai and Kerala flood relief camps and received appreciation from the organization

Chennai, Tamil Nadu, India

- Zonal Manager to GM Service• Delivering business plan targets for parts and accessory sales, network expansion, and best-value projects.• Strategically planning and executing customer retention initiatives to achieve service potential targets.• Led and motivated the zonal technical team to improve acceptance of technical feedback.• Driving CRM operations to enhance customer experience.• Developing and implementing real-time customer experience systems within the network.• Enhancing the technical and non-technical competencies of network manpower.• Ensuring network health, profitability, and expansion by targeting service absorption.

Chennai, Tamil Nadu, India

- Regional Manager reporting Zonal Service Head- Managed after-sales support of Tamilnadu with a team of 6 , handled 45 channel partner- Very effectively managed Chennai flood camps

Chennai

Earned promotion to next level to direct 2 service engineers to manage field service function in 3 dealer branch and 2 authorized service center in Chennai. Handled product manager function in TipperManage team to render after sales support for commercial vehicles in Chennai. Handle product manager function in BOSS trucks and tippers.

Chennai

Achieved promotional advancement to next level to manage TNSTC-Kancheepuram and 1 main dealer in Chennai. Handle field service function.

Raipur, Chhattisgarh, India

Managed 2 dealers and 2 authorized service centers in South Chhattisgarh. Handle technical service function.

Chennai

Handle 4 dealers in Tamilnadu to render service support to crop tiger harvester. Manage front-end operations to reduce equipment down time to minimum

Chennai

Operated service function in southern region with the team of 6 field executive handling two wheeler domain

Chennai

Previous Positions: Trainee, supervisor, service advisor, warranty clerk 08/1997 to 4/2001Product, systems, process orientation training received at TATA motors, Jamshedpur and Bhubaneswar. Directed 15 employees and managed gate in gate out process, vehicle servicing, Warranty, new vehicle delivery, customer management, sale promotion activities. Maintained standards as per TATA motors guidelines.

Bachelor'S Degree, Automobile/Automotive Mechanics Technology/Technician, Distinction

Bachelor Of Engineering (Be), Automobile, First Class

Activities and Societies: NILBE - auto studied at Madras Institute of technology

Diploma, Mechanical Engineering, First Class

Activities and Societies: NILStudied full time diploma

B.E, Automobile/Automotive Mechanics Technology/Technician

Bachelor Of Engineering - Be, Automobile/Automotive Mechanics Technology/Technician

Education record

Sslc, Base