K Venkatesan Email and Phone Number
• Results-oriented and visionary leader with 24 years of expertise in the commercial and two-wheeler industry. • A seasoned specialist in automotive after-sales and Auto OEM, possessing technical mastery of commercial vehicles. • Known for driving unparalleled growth in service and parts business, establishing superior brand experiences, expanding secondary channels for network reach, and elevating dealer service absorption.• Highly skilled in leading and inspiring teams, communicating effectively, and solving complex problems with strategic solutions. Equipped with outstanding analytical and organizational capabilities to achieve exceptional business outcomesCurrent Assignment :Senior Zonal Head- Service business Andra Pradesh / Telangana/Karnataka | Sevice Planning | Used vehicle sales | Digital Driven | E mobility projectsSkills: Analytical Skills · Customer Service · Spare Parts · Planning Budgeting & Forecasting · Team Management||Suzuki Motorcycle ||Ashok Leyland|| CLAAS India||TIDC India||SICAL
Suzuki Motorcycle India Private Ltd.
View- Website:
- suzukimotorcycle.co.in
- Employees:
- 1265
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Senior Zonal Head – After Sales (Andhra Pradesh,Telangana,Karnataka)Suzuki Motorcycle India Private Ltd. May 2022 - PresentBengaluru, Karnataka, India-Senior Zonal Manager reporting to AVP After sales• Contributed to 25% growth in PAN India service business and 17% YOY growth• Contributed to 25% growth in PAN India parts business and accessories with 26% YOY growth• Improved dealer service absorption from 60% to 101% in a period of 3 years, leading to significant revenue growth.• Managed service operations of 80 primary and 150 secondary networks for South2 and 3 regional operations• Achieved higher acceptance of technical reports among 7 zones PAN India• Successfully added 4 best value outlets (Used vehicle sale) and proved as a successful business model• Maintained higher customer retention among 7 zones in PAN India• Drove new service corporate identity and promoted the concept for the existing network• Recognized for promoting value-added service, high customer retention, and good practice• Successfully managed Chennai and Kerala flood relief camps and received appreciation from the organization
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Zonal Head - Tamilnadu,Kerala,Pondy,AndamanSuzuki Motorcycle India Private Ltd. Oct 2017 - May 2022Chennai, Tamil Nadu, India- Zonal Manager to GM Service• Delivering business plan targets for parts and accessory sales, network expansion, and best-value projects.• Strategically planning and executing customer retention initiatives to achieve service potential targets.• Led and motivated the zonal technical team to improve acceptance of technical feedback.• Driving CRM operations to enhance customer experience.• Developing and implementing real-time customer experience systems within the network.• Enhancing the technical and non-technical competencies of network manpower.• Ensuring network health, profitability, and expansion by targeting service absorption.
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Regional Manager - After Sales ( Tamilnadu1)Suzuki Motorcycle India Private Ltd. Nov 2014 - Oct 2017Chennai, Tamil Nadu, India- Regional Manager reporting Zonal Service Head- Managed after-sales support of Tamilnadu with a team of 6 , handled 45 channel partner- Very effectively managed Chennai flood camps
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Manager Field ServiceAshok Leyland Mar 2012 - Nov 2014ChennaiEarned promotion to next level to direct 2 service engineers to manage field service function in 3 dealer branch and 2 authorized service center in Chennai. Handled product manager function in TipperManage team to render after sales support for commercial vehicles in Chennai. Handle product manager function in BOSS trucks and tippers. -
Deputy Manager Field ServiceAshok Leyland Sep 2008 - Mar 2012ChennaiAchieved promotional advancement to next level to manage TNSTC-Kancheepuram and 1 main dealer in Chennai. Handle field service function.
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Assistant Manager Field ServiceAshok Leyland Jul 2005 - Sep 2008Raipur, Chhattisgarh, IndiaManaged 2 dealers and 2 authorized service centers in South Chhattisgarh. Handle technical service function.
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Sr Service EngineerClaas Nov 2004 - Aug 2005ChennaiHandle 4 dealers in Tamilnadu to render service support to crop tiger harvester. Manage front-end operations to reduce equipment down time to minimum
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Customer Service – SouthTidc India Ltd Jul 2003 - Nov 2004ChennaiOperated service function in southern region with the team of 6 field executive handling two wheeler domain
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Senior EngineerSical Logistics Ltd Apr 1997 - Nov 2004ChennaiPrevious Positions: Trainee, supervisor, service advisor, warranty clerk 08/1997 to 4/2001Product, systems, process orientation training received at TATA motors, Jamshedpur and Bhubaneswar. Directed 15 employees and managed gate in gate out process, vehicle servicing, Warranty, new vehicle delivery, customer management, sale promotion activities. Maintained standards as per TATA motors guidelines.
K Venkatesan Education Details
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Distinction -
First Class
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First Class -
Automobile/Automotive Mechanics Technology/Technician
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Automobile/Automotive Mechanics Technology/Technician
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Nil -
Base
Frequently Asked Questions about K Venkatesan
What company does K Venkatesan work for?
K Venkatesan works for Suzuki Motorcycle India Private Ltd.
What is K Venkatesan's role at the current company?
K Venkatesan's current role is Zonal Business Head (After Sales) at SuzukimotorCycle India Private ltd | Ex - Ashokleyland || Customer Experience|| Channel Management ||Business development ||Used sales||Innovation Enthusiast.
What schools did K Venkatesan attend?
K Venkatesan attended Anna University Chennai, Anna University, Sri Ramakrishna Polytechnic College, Anna University, Anna University Chennai, Nil, St. Pauls School.
Who are K Venkatesan's colleagues?
K Venkatesan's colleagues are Vijayshri Lingayat, Mukesh Kumar, Pravin Ambule, Molik Bharti, Swetabh Kumar, Zeeshan Khan, Sunil ..
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K Venkatesan
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