Engagement Manager
Current- Partners with the testing manager in ownership of engagements from A to Z - lead the onboarding, execution, progress reporting and results delivery of an account according to the agreed quality criteria and within agreed timelines- Understand the client’s business objectives and helps to make strategic decisions to achieve expected business outcomes- Organize and lead regular status and feedback calls with clients - Drive the on-going expectations management for the service and negotiates for operational adjustments - Manage project scope changes and inform the relevant stakeholders accordingly- Take executive decisions related to accounts- Responsible for a set of financial, impact and other metrics- Evaluate and monitor account health and satisfaction status- Evaluate and give constructive feedback to Test Leads and testers- Onboard new clients under the supervision- Lead project retrospectives- Collaborate effectively and professionally with other teams