Consultant for professional mediation and conflict resolution. Professional Independant consulting for conflict managment. Experience gained and used in this position includes but not limited to the following: • Advisory services • Consulting for product display and sales strategy• Coaching for process development and impact assessments • Analysis of conflict Management and context • Social Media Management• Facilitate negotiation skills for resolving conflict • Mediate conflict resolution • Counsel on best practices regarding grievances and resolution

Network Contracting Specialist in Centralized Provider Relations. Experience gained and used in this position includes but not limited to the following: • Verify critical provider contract information by answering claims, contract, and fee schedule questions • Developing future Humana partnerships by working with providers and local markets to attract new providers to the Humana network • Specialized Training working on an elite team of specialists responsible for coordinating contract interpretation, fee schedule information, and contracting support • Maintain provider contracts and credentialing files• Analyze Complex claims processing issues, provider profile load anomalies, and directory faults • Conflict Resolution 2nd level support for escalated provider calls • SME for Quality, Access, & Attitude grievances• Collaboration with Resolution Team, vendor HGSL, CRU, PCU & G&A• Relationship building with market offices nationwide

Verified and provided benefit comprehension for Medicare, Commercial and Individual Plans for bariatric benefit information supplied to providers and members. Case management, building Authorizations and referrals and triage for clinical review. Supported a team of nurses, and assisted with the transplant Management team occasionally.• Verification of benefits • Compliance Confidentiality/HIPPA Member and Provider communication• Clinical Records management- Processed faxes & emails received in Bariatric Database triaging and building Authorizations & referrals from medical records

Team management leading a team that performed daily network management operations, monitoring, change management, and consulted in collaboration with the network engineering team to support client needs. This company owned multiple VOIP connections, a fiber optic network and complex wireless networks in the Midwest, and rural Alaska. Experienced gained and applied includes but not limited to the following:• Team management – team of 12 • Design and facilitate learning curriculum for training and ongoing education• Leadership and Guidance to associates serving as a mentor & coach• Ensured appropriate staffing levels by monitoring production and quality metrics, interviewing & hiring to ensure resources were managed effectively • Identified reasons for variation in individual performance and implemented an education system to ensure improved performance • Established NOC standard operating procedures documentation and process creation.• Maintained proactive communication with engineering and technical support to ensure timely, accurate responses to client needs• Consultant for engineering team providing network data fault analysis and support • Data Analysis Reporting – daily, weekly, and monthly • Project/Change management oversight and notice of maintenance and improvement events • Complex network fault resolution

Team member supporting over 2500 computers, servers, projectors, and other ancillary devices throughout the campus. Worked directly with faculty and staff as well as on laboratory computers including both Apple and Windows machines. As a team, we provided support for users, software, hardware, and accessories.

OWNER OPERATOR/ GENERAL MANAGER/HR MANAGERMythic Brewing, LLC DBA 29 Steps Pub Green Bay, WI, 2005 – 2008Operations including staffing, scheduling, personnel management, training, inventory procedures and trending tracking. Experienced gained and applied includes but not limited to the following:• Team management – team of 15 • Leadership and Guidance to associates serving as a mentor & coach• Ensured appropriate staffing levels, responsible for interviewing, payroll, and staffing • Maintained inventory and ordering of product & supplies• Process Creation of inventory control systems and account receivable accounts• Managed tax and Unemployment Insurance paperwork and payments• Data Analysis Reporting – developed tracking spreadsheets to track income and inventory management • Project/Change management

Nightly audit and Lotus reports as well as preparing sales metrics for the Marriott home office. Administrative support and reception, as well as accommodation reconciliation. Oversight of property security. Coordinated assignment for housekeeping to ensure sanitation. Enhanced the experience of guests by sharing local attraction guidance to share local culture.

Book keeping responsibilities included escrow and expenditure accounts.Provided general office management necessary in daily office functions. I maintained and managed the Social Security Rep-Payee Program for clients who were unable to maintain their debt and living expenses. I also provided technical support for computer networking system and our privately used systems like Brainerd and the accounts maintenance system provided by Wachovia Corp.

I dealt with all major national and local creditors in communication of client affairs. Excelled in public relations including public speeches and annual meeting preparations. Assisted planning and attended 26th annual meeting for the company. Attended and completed educational courses in management and client relations. I also provided counseling sessions when needed. My main function in this position was maintaining client accounts and weekly payroll to all creditors in lieu of clients to repay their previously acquired debt. I also became very familiar and built rapport with the community and public officials. The company has partnership with large companies such as the Sally Mae Foundation and Republic Mortgage Insurance Company (RMIC, INC) in providing counseling for first time homebuyers and credit challenged individuals.