Kendrick Lee Email & Phone Number

Singapore

• Expertly guided clients to select optimal plans through personalized recommendations, leveraging active listening and strategic questioning.
• Increased sales revenue by 20% within the first six months of employment.
• Surpassed sales targets, consistently achieving 120% of monthly goals. Ranked as one of the top-performing sales associates.
• Maintained an impressive 80% contact rate and over 50% conversion rate.
• Demonstrated a proven track record in achieving the highest retention and churn rates.
• Fostered strong client relationships to enhance the customer journey and bolster loyalty.

Singapore

• Efficiently execute POS transactions, adept at handling various payment forms including cash, credit, and mobile options.
• Uphold a pristine sales environment, meticulously stocking, displaying, and pricing products.
• Skillfully manage inventory tasks such as shipment receipt, shelf restocking, and stock audits.
• Offer expert advice on lens features, coatings, and enhancements to optimize visual experience.
• Precisely measure and fit eyewear, ensuring accurate alignment for superior vision correction.
• Process eyewear orders with precision, liaising with labs for prompt and accurate delivery.

Sydney, Australia

• Delivered expert technical support for Apple products, including troubleshooting and resolving hardware and software issues
• Executed diagnostic assessments and recommended effective solutions for repairs or replacements in line with customer needs.
• Performed high-quality repairs and maintenance services, adhering to Apple's stringent guidelines and standards.
• Facilitated seamless software installations, updates, and data transfers, enhancing customer experience and device performance.
• Provided customer education on product features and best practices, ensuring optimized performance and product longevity.
• Processed warranty claims and conducted repairs efficiently, in strict compliance with Apple's service programs and policies.

• Facilitated continuous knowledge enhancement for staff on cutting-edge product features.
• Provided expert assistance to customers, addressing inquiries and guiding purchases.
• Participated in specialized training to hone rapport-building skills with customers and colleagues.
• Advised customers effectively, aiding in informed purchase decisions.
• Engaged actively in weekly sales strategy meetings.
• Fostered robust relationships with retail customers, driving satisfaction and loyalty.

• Spearheaded a dynamic team of 4, fostering strong internal collaboration and customer rapport.
• Mastered visual merchandising standards, ensuring an engaging and aesthetically pleasing sales environment.
• Strategically arranged merchandise on the sales floor to maximize visibility and sales potential.
• Nurtured fruitful relationships with retail customers, enhancing brand loyalty and satisfaction.
• Expertly discerned and addressed customer needs, delivering tailored solutions and exceptional service.

• Spearheaded a dynamic team of 6, driving the achievement of daily and monthly sales targets through effective leadership and motivation.
• Fostered a culture of constructive dialogue and active listening among team members, enhancing both peer-to-peer and customer interactions.
• Ensured swift and accurate transaction processing to optimize customer satisfaction and streamline store operations.
• Coordinated closely with suppliers to manage stock levels and maintain inventory accuracy.