Kendrick Lee Email & Phone Number

Singapore

• Expertly guided clients to select optimal plans through personalized recommendations, leveraging active listening and strategic questioning.• Increased sales revenue by 20% within the first six months of employment.• Surpassed sales targets, consistently achieving 120% of monthly goals. Ranked as one of the top-performing sales associates.• Maintained an impressive 80% contact rate and over 50% conversion rate.• Demonstrated a proven track record in achieving the highest retention and churn rates.• Fostered strong client relationships to enhance the customer journey and bolster loyalty.• Efficiently addressed customer inquiries and resolved complaints to ensure satisfaction.• Collaborated with team members to effectively implement upselling and cross-selling strategies, boosting sales.• Continuously updated product knowledge through regular training, staying abreast of new offerings and sales tactics.

Singapore

• Efficiently execute POS transactions, adept at handling various payment forms including cash, credit, and mobile options.• Uphold a pristine sales environment, meticulously stocking, displaying, and pricing products.• Skillfully manage inventory tasks such as shipment receipt, shelf restocking, and stock audits.• Offer expert advice on lens features, coatings, and enhancements to optimize visual experience.• Precisely measure and fit eyewear, ensuring accurate alignment for superior vision correction.• Process eyewear orders with precision, liaising with labs for prompt and accurate delivery.• Instruct clients on eyewear care, advocating best practices for cleaning and storage.• Navigate insurance billing, efficiently processing claims to facilitate client service.• Vigilantly maintain optical inventory, monitoring and replenishing stock as necessary.• Collaborate with eye care professionals to provide a seamless and comprehensive service.

Sydney, Australia

• Delivered expert technical support for Apple products, including troubleshooting and resolving hardware and software issues• Executed diagnostic assessments and recommended effective solutions for repairs or replacements in line with customer needs.• Performed high-quality repairs and maintenance services, adhering to Apple's stringent guidelines and standards.• Facilitated seamless software installations, updates, and data transfers, enhancing customer experience and device performance.• Provided customer education on product features and best practices, ensuring optimized performance and product longevity.• Processed warranty claims and conducted repairs efficiently, in strict compliance with Apple's service programs and policies. • Maintained meticulous records of service transactions, documenting diagnostic results, repair actions, and customer communications.• Collaborated with team members to achieve service goals and maintain exceptional levels of customer satisfaction.• Continuously updated personal expertise in Apple products and service procedures through dedicated training and certification programs.

• Facilitated continuous knowledge enhancement for staff on cutting-edge product features.• Provided expert assistance to customers, addressing inquiries and guiding purchases.• Participated in specialized training to hone rapport-building skills with customers and colleagues.• Advised customers effectively, aiding in informed purchase decisions.• Engaged actively in weekly sales strategy meetings.• Fostered robust relationships with retail customers, driving satisfaction and loyalty.

• Spearheaded a dynamic team of 4, fostering strong internal collaboration and customer rapport.• Mastered visual merchandising standards, ensuring an engaging and aesthetically pleasing sales environment.• Strategically arranged merchandise on the sales floor to maximize visibility and sales potential.• Nurtured fruitful relationships with retail customers, enhancing brand loyalty and satisfaction.• Expertly discerned and addressed customer needs, delivering tailored solutions and exceptional service.

• Spearheaded a dynamic team of 6, driving the achievement of daily and monthly sales targets through effective leadership and motivation.• Fostered a culture of constructive dialogue and active listening among team members, enhancing both peer-to-peer and customer interactions.• Ensured swift and accurate transaction processing to optimize customer satisfaction and streamline store operations.• Coordinated closely with suppliers to manage stock levels and maintain inventory accuracy.