» Developed revenue and engagement forecasts for our Amex Offers platform.» Served as program manager of global team analytics portfolio, ensuring workload priorities are aligned with business unit goals.

» Performed quantitative and qualitative analysis of third party customer satisfaction data, utilizing Tableau, SQL, and Python.» Completed competitive analysis to benchmark digital consumer banking and credit experiences, highlighting best in class practices and features.» Managed vendor relationships and payments for several projects simultaneously.

» Translated contextual information about data sources to inform machine learning requirements, improve model performance and robustness of the data pipeline.» Led integration of multiple analytics products into an enterprise wide platform, while advocating for business value, resiliency and responsiveness.»Delivered KPIs to a centralized dashboard for measuring internal relevancy, business value, and model performance.»Collaborated with architect and technical leads to develop a plan for migration to Google Cloud from on-prem architecture, in order to meet stringent customer timing requirements. »Evangelized data analytics platform to potential internal customers in electrified vehicle business, focusing development investments in growing business segments.»Authored user stories employing the INVEST technique to enable backlog grooming, iteration planning and daily standups. Led Agile ceremonies facilitated through Rally.» Interfaced with key stakeholders from manufacturing, quality engineering and product development to determine value and prioritize feature releases while minimizing tech debt.

» Project manager for quality analytics project, integrating members from data science, data engineering, software development and industrial manufacturing teams. Led team through ideation, model development, data acquisition, and deployment. Achieved successful MVP launch of web application in August 2021.» Conducted training classes for 200+ individuals on usage and interpretation of connected data results, and how to navigate global quality processes. » Developed early warning KPIs and a reporting system for warranty and quality concerns using customer vehicle data combined with output from forecasting models.» Cleaned data, performed statistical analysis and created visualizations for design engineers to support reductive design and warranty analysis using SQL, Python, Minitab, Tableau and Alteryx.

» Coordinated cross functional team with product development, data analytics and manufacturing representatives for quality test data analytics and warranty prediction.» Created standard report out tools for warranty tracking and connected vehicle data analysis using excel macros and pivot charts.» Pioneered application of customer over the air data for risk analysis and reductive design through statistical methods and KPI development.» Taught self and coached others on how to leverage information available in dashboards, web applications, investigate warranty claims, perform risk analysis using SQL, Tableau, Alteryx.» Managed electrical hardware architecture for transmission variants over several vehicle applications, including compatibility assurance and requirements fulfillment.

» Tested, debugged, and validated embedded module software written in C.» Collaborated with European vehicle team for coordination of software releases leading up to vehicle program launch.» Led feature delivery for adaptive strategy, torque converter control, and change of mind shifting for cross platform applications.» Developed and automated standard analysis procedure for vehicle test data using excel macros and MATLAB.