The Branch Leader has responsibility for managing all aspects of assigned Branch(es). The responsibilities include but are not limited to: Driving Branch Performance through Leading, Coaching and Managing and Business Development. Small Business Expertise and Development critical to Truist Purpose in inspiring and building better lives and communities. Ensuring compliance with internal controls, operational procedures and risk management policies. Management of Human Capital including interviewing, selection, hiring, conducting performance reviews, disciplinary actions, workforce management scheduling.1. Promote positive public image in the community and instill the Purpose, Mission and Values in the team and in support of the Truist culture.2. Drive the Business Development of the branch to deliver both strong team performance as well as strong individual performance through personal productivity, in the areas of Truist strategy including but not limited to Small Business, Mass Affluent, @Work Financial Wellness, and Integrated Relationship Management (IRM) partnership.Drive branch revenue through Small Business development and new client strategies.Responsible for successfully executing on the Branch Engagement Routines by leading, growing, coaching and motivating teammates, to fulfill the Purpose Mission and Values for client’s financial success and team empowerment. Proactively engage consumer and small business client base through effective outbound calling and OnUp outreach.Proactively collaborate with all IRM and key line of business partners to Lead and promote One Team culture within branch through One Team/Business Partnerships. Responsible for Human Capital decisions including interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews, ratings, and performance counseling including disciplinary actions for all members of branch team.

• Prepare detailed repair estimates and plans for damaged Tesla vehicles in accordance with Tesla specific repair procedures. • Excellent verbal and written communication skills to maintain healthy relations with vendors, insurance providers, co-workers and management to provide exceptional customer service to our clients.• Technically-inclined, able to work from written, electronic and verbal instructions, blueprints, diagrams, schematics, vendor manuals, applicable specifications, codes and requirements while maintaining constraints to maximize efficiencies. • Inspect customer vehicles, maintaining and executing a timely schedule before, during and after completions of repairs. • Interact and communicate effectively with customers, co-workers, suppliers and leadership while maintaining a professional behavior that enhances productivity, efficiency, teamwork, cooperation and customer satisfaction.• Status, track, manage, expedite and coordinate the necessary parts, labor, materials and pertinent documentation for the multiple vehicles being repaired at my facility to ensure they are received in a timely manner to guarantee on time vehicle delivery to the customer.• Perform scheduling activities including documenting, providing status, tracking, and coordinating contractual obligations.• Create an innovative service experience by discovering process improvement opportunities and contributing creative ideas on other customer centric and production management activities.

• Interface and communicate effectively with customers, co-workers, managers and leadership while maintaining a professional behavior that enhances productivity, efficiency and promotes inter-organizational teamwork and cooperation.• Consistently exceed sales goals while leading the team to achieve Gold Certification through excellent customer service. • Forecast goals and objectives for the center and strive to meet them. • Support in managing the labor, materials and parts to ensure we are in compliance with the shops operating budget.• Multi-task several critical assignments daily by serving customers, developing repair plans, ordering parts, writing estimates and completing repair files simultaneously.• Successfully work independently on repair files and work within a team structure that consists of shop technicians, paint team and parts personnel to ensure timely and compliant vehicle delivery for the vehicles in the center.• Integrate schedule development, resource tracking and analysis of vehicle repair stages and repair procedures compliant with manufacturer standards.• Develop, status and analyze multiple vehicle repair schedules in sufficient detail to monitor progress, assess status and identify issues in a timely manner.• Monitor current financial performance metrics and review previous month’s financial metrics to identify opportunities and trends. • Status, manage, expedite, coordinate and be accountable to ensure all parts and materials are received in a timely manner to guarantee on time vehicle delivery to the customer. • Strategically look forward and forecast the delivery of critical parts to mitigate repair impact, work and resolve supplier and technician issues and implement proactive strategies. • Present to Senior Management regarding missed estimated completion dates, repair mix discrepancies, part shortages and delays and offer a recovery plan / strategy.

Lead the customer service team in the processing of loan payment transactions (including leases and SWAPS), payoffs, sold loans, maintenance, and disbursements. Focus on process and efficiency improvement as well as implement operating manuals and documented procedures. Provide guidance to other associates, documenting procedures, researching and correcting issues.

• Received a security award for saving the bank over $400,000.00 by detecting and reporting a fraudulent client in November 2014. • Awarded a “Core Four Award” in 2014 for leading my branch to achieving 100% of our goals in all 4 primary grading categories.• Increased branch performance results through individual sales performance coaching and by providing direction to the entire branch team to meet all branch sales and quality service goals. • Generated new business clients, while also maintaining and expanding existing consumer and business banking relationships through conducting weekly outside sales efforts within my market area and cross selling a variety of valuable services. • Provided superior leadership and continual staff development through coaching and mentoring my 6 employees.• Exceeded employee satisfaction for industry by building and maintaining trust amongst my staff and continually communicating our teams goals and productivity levels. • Effectively managed all aspects of the orderly running of the branch, including scheduling, time and attendance, evaluations, staffing and day to day management while maintaining a positive, productive work environment for all. • Readily assisted and supported other branches in our region when staffing was limited.• Ensured branch compliance with all bank policies, regulations, procedures and internal audits through the continual monitoring of daily operations through reports, checklists and procedures, identifying potential issues and then following through with the appropriate corrective action.

• Managed and leased apartments in twelve communities, updated and maintained accurate monthly occupancy reports, effectively aided clients with the application process and required qualification procedures and processed credit back ground checks for new residents. • Increased occupancy by 2%-5% on a constant basis over a 2 year period. • Developed and implemented weekly/monthly marketing plans that generated a lucrative 10%-20% increase in traffic. • Profitably completed multiple new community start-ups. Each start-up was completed at least 1 month prior to the expected completion date. • Successfully managed 7 employees, with notably increased morale through effective management techniques, excellent communication and superior interpersonal skills.

• Responsible for assisting customers with choosing appropriate call plans for their wireless usage, help with technical problems and troubleshooting, processing warranty exchanges, billing inquiries, sales of new phones and other services. • Aid in customer retention in which I was able to keep 25+ customers monthly. • Consistently met quality assurance goals by scoring 100% on monthly reviews.

• Provided expert guidance to assist customers in improving their financial portfolios. • Excelled in sales goals by increasing investment referrals by 5%. • Received a Teller Excellence Award for accuracy in teller transactions and stellar customer service.