Working in Cognizant as Service Delivery Manager for one of the leading life science clients taking care of end-to-end BI both infrastructure and application support in application areas like Spotfire, QlikSense, Tableau, Alteryx, Tellius, Power BI, Cognos, SAS Admin etc.. Collaborated with end user, business partners and engineering team to identify and analyzed BI information needs and opportunities for improved data management and delivery. Managed the relationship with key stakeholders and collaborated on the operational IT services for multiple locations.Single point of contact for all service delivery issues.Oversaw task delegation and performance management of various support the teamsLiaised with all service delivery teams to ensure a consistent high quality of service.Managed and drove all service delivery through adoption and implementation of ITIL processes and procedures.Minimized risk to clients, assisted the client execution of their IT strategy through the implementation of continuous improvements that align with the needs of the client business.Assisted the client IT leadership and senior management as appropriate in their planning activities as required.Assuring the client of the commitment and driving the delivery process by collaborating with the business units leadsCreate value and differentiated propositions in response to RFP’s. Client Presentations due diligence and transitioning activities in new engagements. Translate business needs into technical solutions.Performance and Quality Management:Recommending methods of improvement and seeing that actions are implemented on time for service delivery.Providing regular reports to the management on performance of the service delivery

• Experience in managing team of engineers, guiding technical direction and creating Road Maps by aligning with leadership.• Have good experience in managing the external vendor account managers and procurement teams.• Managed migration of infrastructure to the cloud (AWS\Azure)• Defining service standards and guidelines, governance structure that act as benchmark for excellent service delivery for multiple global clients.

Spotfire In-Charge: ResponsibilitiesManage Spotfire installation on different environments – Sandbox, Dev, Test and Production. Regular Windows 2008 / Spotfire server administration. Monitor Event viewer / Spotfire logs. Ensure uptime of servers.Troubleshoot Spotfire issues.Where needed, to coordinate with TIBCO support to raise tickets on installation / technical issues and follow up to closure.Periodically assess and deploy the new upgrades/patches released from Spotfire.Work with Load balancer team during initial implementation and as when need basis. Work with monitoring team to setup the alerts for the servers and databases. Work with database teams to setup the new databases and during migration to new environment. Work with application teams for application deployments in various environments by following IQ process. Work with server support teams for setup of new physical servers and VM servers. Weekly Backup on different environment. (Restore when needed) Grant access to environment / applications based on tickets created.Application deployment from one environment to another development environment to test and production environment. Perform/support root cause analysis, performance monitoring and application related issues along with developers. Periodically monitor application usage/system usage using audit logs / reports. Work closely with Spotfire Application Manager for management of users and licenses.Making application teams aware of the process as and when required.Supported Spotfire Application Manager for monthly status reviews. Follow Novartis internal processes / trainings / working in a GxP environment.Update Configuration documents / System Manuals when needed. Work on service and incidents tickets.

Deployment Lead:As a deployment lead responsible for deployment of Application and Reporting in all the environments. (SIT\UAT\PS\Prod\…) Creation and deployment of packages.Performing the necessary DBCR as and when necessary update them in the Env sites.Coordinating with various teams during the deployments. Coordinating with testing teams for validation post deployments.Preparing the release notes of the deployments.Identifying the defects and update the status posts deployments.Validating and updating the environment page with necessary deployments made.Communicating with various stake holders before and after deployments. Performing the roll-backs as and when required by the stake holders and administration of IIS and SQL Server.Operational Service Management: Monitor, manage and prioritize all service aligned queues (Incident, change) ensuring service levels are maintained while eliminating backlogs. Responsible for handling major incidents including managing communications to client and IO teams, handling technical bridges. First POC for Severity 1, 2 incidents. Identify, investigate and resolve client Service Management issues e.g. ensuring quality of information in incident, change and problem records is high and issues are managed or escalated promptly. Act as backup to other SMC’s and have sufficient knowledge to cover effectively on their services. Ageing Incident reporting, Incident trend analysis. Handle ITSM and client provided ticketing tool (BMC) Manage multiple mail boxes (BestBuy US & CA) for managing different communications. Review and update service management documentation on a regular basis. Promote services to demonstrate best practices. Adhere to the reporting timelines and data quality.

Reporting: Creating accurate and reliable service management, SLA reports etc. Managing internal reports on the activity managed by the Security management team and sharing it to the respective POC as per schedule (Weekly, Monthly) or on demand both to offshore managers and onsite leads. Ticket Scrubbing and extensively followed up with team members for clearing ageing tickets.People Management: Team Readiness & Development – Attract, develop and retain talented team to balance delivery margin goals. Mentor and coach team mates through discussions. Support and enable professional development planning and execution through role assessments and role based training plans. Recognize and manage organization changes. Ensure team members are executing effectively, collaborating appropriately and having positive impact to the team and on the organization. Handled multiple batches of training the team members in both BG and Best Buy.

Cyber Ark:Supporting privileged password management tool called “Cyber-Ark” for global clients. We have to define, design and deploy a technical Solution for the implementation of Cyber-Ark PIM solution. This will streamline Management of All Privilege account across the organization on multiple Devices. Performing Privileged Access Reviews, Compliance Reporting, Access Control Processes and other associated tasks with Privileged User Management. Take care of all operation tasks like adding/deleting user account, updating permission on the basic of remedy request, creating/deleting safe and privilege identities; generate reports for SOX and PCI compliance.The Solution is focused on the delivery of the various phase(s) of Cyber-Ark implementation: Primary responsibilities include deploying, supporting, maintaining, troubleshooting and monitoring the Production environments which are clustered Cyber-Ark security solution. Technical Requirement Gathering : Installation and configuration of Cyber-Ark Vault and Vault Client, Installation and configuration of Central Password Manager, Installation and configuration of Cyber-Ark Password vault web AccessInstallation and configuration of Cyber-Ark Privilege session manager, Configuration of multiple Privilege accounts across the organization, Configuration and Administration of Cyber-Ark. Design org tree structure. Create Password policies. Implementation of web policies, password policies. Password management of privilege accounts. Reconciliation, Password Synchronization, Service definition for Target System, Workflows. Integration of various target system privilege account integration. Installation of DR Site. Integration of various target system privilege account integration Installation of DR Site. Coordinating with application teams globally to verify use of Unix/Windows admin account in applications to avoid application breakage.

Worked at the client location in vancouver.Responsibilities :Was looking after all the escalations for the teams, Interacting with various teams to make them understand the process and procedures our teams and make them to follow the same. Meetings with Best Buy Leadership on a regular basis with regarding to any improvements in the current process or rectify any issues which they are facing. Suggest the clients about any procurement which are needed. support teams as and when required. Responding to day to day escalations \ Queries. Monitoring mailboxes and prioritizing Best Buy Managers mails. Interacting and Understanding various teams’ requirements clearing out any doubts. Updating team at offshore if there are any changes in the process. Part of the transition KT given to the new vendor..

Trigeo provide a full spectrum of information technology services ranging from project inception to design, implementation, testing and delivery. Our company is basically into Software, GIS, and ACAD.Skills :Experience in Server, Desktop, Application, Exchange server, and Network support and OS Windows NT/2003, Network administration, User support, Web site administration, FTP maintenance. Active Directory, Knowledge in Active Directory concepts like OU, Sites, FSMO, Global Catalog, KCC etc. Creating, Configuring, Managing and troubleshooting Group Policy objects (GPO s). Troubleshooting Windows AD, administration of DNS.Proven superior performance in Networking & System Administration of Windows 2003 networked environments, including TCP/IP Network Administration, Systems Capacity Planning, implementing High Availability System Configurations, co-ordination and Commissioning of Intranet Setups (DNS, DHCP, TCP/IP, HTTP & FTP) plus all associated infrastructure aspects such as accounts management, data access, security, performance and disaster recovery planning. To plan and get approval of equipment and software purchases related to systems (operating systems, Antivirus software, storage devices, etc.) from the management, analyze user needs as per the project needs. Conduct periodic and annual inventory audits of the equipment & recommend replacement of equipment if required, to the Management. Maintaining of software licensing as per the company policy for OS, Antivirus, implementing policies for smooth running of all systems, including anti-virus software, printer and providing of e-mail facilities to the authorized users.