Venkata Sai Charan Karasala Email & Phone Number

United States

• Continuously observing and analyzing the performance of the client’s network infrastructure, identifying and troubleshooting issues to ensure optimal operation.
• Respond promptly to network incidents, coordinating with technical teams to resolve issues, minimize downtime, and prevent recurrence.
• Collect and interpret network data to generate detailed reports on performance metrics, trends, and areas for improvement.
• Oversee routine maintenance tasks and assist in the planning and implementation of network upgrades and enhancements.
• Work closely with cross-functional teams, including engineering, support, and customer service, to streamline operations and improve network reliability.
• Maintain comprehensive documentation of network configurations, processes, and incident resolutions to support continuous improvement and knowledge sharing.

Kansas City, Missouri, United States

• Provided comprehensive technical support to students and faculty, addressing a wide range of computer-related issues and swiftly troubleshooting software and hardware problems.
• Supported professors and researchers in their projects, including software installations and data analysis tasks, contributing to the successful execution of research initiatives.
• Conducted training sessions and workshops to empower users with the skills and proficiency to effectively utilize various software applications and tools available within the laboratory.
• Managed lab hours, ensuring seamless user access and maintaining equipment for optimal functionality.

Bengaluru, Karnataka, India

• Received introductory training in various aspects of the Software Development Life Cycle (SDLC) within an Agile/Scrum framework and briefly participated in all phases of the SDLC, providing support to project objectives.
• Utilized foundational analytical and problem-solving skills to create basic test plans and test cases in alignment with high-level business requirements.
• Worked alongside the business team to assist in crafting rudimentary solutions that aimed to meet fundamental criteria such as functionality, scalability, and deployment, with limited exposure to performance.

Master Of Science - Ms, Computer Science, 3.75

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering, 3.7

Activities and Societies: Optical Society of America

Intermediate (12Th), Mpc, 95.6%

10Th, 85%