Help Desk Specialist
Current• Support and maintenance for over 3,000 users (stations) and about 50 work sites.• The response is carried out through telephone support, face-to-face, through mail (tickets) and also through the Priority system.• Maintaining and repairing desktops, laptops, printers, or peripheral devices.• Continuous work with AD, setting up and managing users (create/disable users, managing permissions and passwords, etc.).• Installation and handling of software and hardware malfunctions and peripherals such as printers, scanners, USB tokens, etc.• Management and configuration of network switches.
Dec 2021 - Present
