Derrick Kwagala Email & Phone Number

Kampala, Ug

Kampala, Kampala, Uganda

Plot 944, Kansanga-Ggaba Road - Uganda.

Developing and delivering software solutions for international clients using various software technologies: Java, Javascript, Typescript, ecma5/6, React, Webpack, Dojo, Php, Phonegap, Android, .Net, Mendix etc.www.mansystems.comhttp://flockofbirds.nl/fob-ict/

software development of eProcurement application – procnet using various tools/technologies/platforms which include: • Java, GXT,JPA,JBPM,Hibernate,Spring• Databases: MySQL & SQL Server• Liquibase,Maven• Jasper Reports/iReports

Kampala

- Planning, organizing, managing and controlling company resources (money, time, employees etc to accomplish priority development tasks with in the company- Charged with the responsibility of Supervising and mentoring workers in various IT tasks (Systems Integrations, Software development, network management, etc).- Requirements engineering (collection, analysis, and requirements specification) of our customers which also help in contract signing and better project understanding.- Creating integration activity plans and acceptance test plans.- Creating system architecture and designing the product taking into account the security requirement and requirements specification as signed off between trinity solutions and customer.- As a team leader, I’m charged with the duty to supervise, test and check for whether the solutions developed can fully function correctly and reliably without bugs. - In charge of software compilation, integration and commissioning to existing applications through there APIs using Service or Object Oriented approach.- Charged with Systems Administration (Clustering, migrations, backups with in UNIX / Solaris environment and Microsoft Server Environments). - Installation, integration of billing systems, CRMs and ERPs.- Database Administration for Oracle 10g, RMAN and other related features etc.- Database Design, and optimization. - Subject matter expert in the telecom operator domain for Value Added Services.- Charged with Customer acquisition, satisfaction and retention.

Uganda

i. Configuration, Integration, O&M of Aradial’s AAA Billing/Charging Platform. ii. Integration and expansion of billing to Rwanda trial network.iii. Configuration, integration and maintaining the WiChorus/Tellabs ASN Gateway & EMSv. Identifying and analyzing technical requirements and needs, comparing them with vendor proposals and giving a tabulated opinion on each vendor.vi. Part of the vendor evaluation team for operations in East Africa for both the CSN and ASN network. These included and not limited to: Huawei, ZTE, Alcatel Lucent, DragonWave, etc.vii. Advised on cost friendly and effective Customer Relationship Management Software for sales, customer care, trouble ticketing, invoice handling and much more.viii. Part of the regional business planning team for East Africa Region: Uganda, Rwanda and Tanzania.viii. O&M of ZTE OMC server for the BTS

Region Sub Saharan Africa

- Delivering & deploying turnkey Ericsson Platform CS3.0/CS5.0 comprising of SDP, CCN, VS, AIR/AF, MINSAT and VXML IVR nodes to Ericsson customers in various countries.- Customer Support Request (CSR) handling, problem solving and consultation on various problems some within the projects handled and others normal support queries.- Responsible for performing subscriber migrations, configuring and fine tuning activities.- Expansion of customer solutions from feature and service activation to testing commissioning and maintained procedures- Verifying restoration of customer services and verification of updates/changes requested on the customer solution level- Make activity plans to perform upgrade of existing Solutions.- Create configuration scripts, perform data migration and systems integration inline with the design documents, updating designs.- Perform the Acceptance test procedure with the Customer and documenting of the implemented solution.

Kampala Uganda

Was responsible for in-house systems development. Utilized Programming languages: VB, C#, PHP, ASP, and databases: mysql, SqlServer to implement:i. Claims Management System(C#): Designed and Integrated a claims handling system.ii. Dividend Plus Plan System (VB): Developed and Commissioned the system for managing the DPP product.iii. Deposit Administration Plan System: Designed and developed the Deposit Administration Plan System for managing deposits.

Makerere University Kampala, Uganda

While working in the department of software innovations and development. I was part of the team which created and deployed the following application:i Results management system (C#)ii Online School Management System (timetabling, reports – PHP)iii Primetime Management system(C#)It was a great place to learn coding.

Makerere University Kampala, Uganda

I was responsible for instructing working adults on how to use computer packages. The course entailed training in: Word Processing (MS-Word), Spread Sheets (MS-Excel), Presentations (MS-PowerPoint), Databases (MS-Access), Graphics with Corel Draw and the Internet.