Kurtis Walcott Email & Phone Number

Houston, Tx, Us

Lead the daily operations of the Southeast Sales Scheduling Department utilizing custom CRM to manage a team of 100+ sales managers and representatives that consistently scheduled over 400+ leads daily across 13 officesDirect high-performing sales teams across multiple offices to ensure the most efficient use of sales representatives to maximize sales opportunitiesImplement new strategies to meet company KPI metrics surpassing quarterly sales targets by 10-20% at times

Supported development and facilitated team implementation of sales software to increase team efficiencies Collaborated with CRO to assess recorded calls for areas of improvement in quality to improve sales metricsManaged a team of 10+ quality agents monitoring 100+ recorded calls daily to ensure high quality customer interactionsDeveloped multiple grading systems to assess the quality of recorded calls to properly quantify an agent’s sales ability

Conducted weekly training with call center department managers, as well as individual training with call center agents, increasing overall quality and success across multiple departmentsManaged escalated customer concerns by providing exemplary customer service resulting in 80% customer retention

College Park, Maryland, United States

Ensured university safety by monitoring an extensive security camera system consisting of over 500 cameras located both on the interior and exterior of several buildings throughout the City of College ParkMaintained proper record keeping by recording over 1,000 detailed incident reports for incidents requiring law enforcement involvementAssisted with the apprehension of roughly 7 persons of interest by monitoring alarms and vehicle tag readers to identify stolen vehicles and possible suspectsEnsured proper record keeping by recording approximately 1,000 detailed incident reports for incidents requiring law enforcement involvementResponded to telephone inquiries pertaining to public safety and communicated necessary incident information to law enforcement via police radio to ensure appropriate safety response

Springboard Cyber Security Track Certificate

Bachelor'S Degree