Maintain constant communication with managers, staff, and vendors to ensure proper operations of the companyDevelop, implement, and maintain quality assurance protocolsIncrease the efficiency of existing processes and procedures to enhance the company’s internal capacityEnsure that operational activities remain on time and within budgetTrack staffing requirements, hiring new employees as neededOversee accounts payable and accounts receivable departmentsLead, motivate, and support the team within a time-sensitive and demanding environment, including career development plans for direct reports and problem-resolutionManage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer servicePartner with cross-functional teams to improve proprietary tools and systemsWork closely with legal and safety departments to ensure that activities remain compliantOversee all organisational props and equipmentConduct budget reviews and report cost plans to upper managementOversee and implement effective remote work policies and practices for the operations team.Foster a collaborative and communicative remote work culture.Ensure seamless coordination and productivity among remote team members.Develop and execute strategies to increase subscription numbers and revenue streams.Analyze market trends and user behaviour to identify opportunities for subscription growth.Collaborate with marketing and sales teams to optimize subscription-related campaigns.Devise and implement strategies to foster meaningful engagement within our user community.Utilize social media platforms and online forums to connect with users.Monitor user feedback and collaborate with relevant teams for continuous improvement.

• To achieve overall student growth through planning and executing innovative marketing and sales activities that attract new students whiles ensuring the budget is not exceeded.• Generate quality enquiries with the help of the marketing team and ensure the admissions team increases conversion of enquiries to actual registrations.• Plan, execute and monitor international sales/marketing activities that ensure the college gets a study the inflow of foreign applicants and increases the brand equity of Bluecrest College in the chosen countries.• Increase student/parent delight.• Contribute to the wider business by sharing best practices with the wider community and supporting business development opportunities.• Train admissions counsellors regularly to help them keep abreast of best practices as well as to develop them to be as efficient and effective as possible.• Monitor competitor activities and report back to team members to enable Bluecrest to know what is happening in the industry and develop strategies to counter or take advantage of the current market situations.

Oversee and partake in the signing-on of health service providers nationwide.• Create and maintain and update a database of health service providers nationwide.• Create and maintain a cordial relationship with all health service providers• Handle all client complaints and issues regarding health service providers• Ensure that all expired/expiring contracts are renewed on time.• Ensure Ace’s visibility at all health service providers is good by posting POS materials at vantage points in the facilities.• Collect and report feedback from health service providers concerning their satisfaction with the relationship they have with Ace through random calls and mystery shopping.• Support sales presentations.• Oversee and partake in the signing-on of health service providers nationwide. • Create and maintain and update a database of health service providers nationwide. • Create and maintain a cordial relationship with all health service providers • Handle all client complaints and issues regarding health service providers • Ensure that all expired/expiring contracts are renewed on time. • Ensure Ace’s visibility at all health service providers is good by posting POS materials at vantage points in the facilities. • Collect and report feedback from health service providers concerning their satisfaction with the relationship they have with Ace through random calls and mystery shopping. • Support sales presentations.

• To prospect for new business in the Greater Accra Region• To seek out and aggressively prospect for new customers and new sales opportunities: initiate action to approach and secure all new businesses for the company.• To ensure service provider accreditation in the Greater Accra Region• To meet set target and all activity standards for prospecting calls, appointments, presentations, proposals and closing deals.• To grow market share of the company within the region.• To perform any other activity and responsibilities that may be assigned from time to time.• Develop Customer relationship management database system for tracking all clients and prospects (for follow up purposes)

AREA SALES MANAGER ( PROMOTED IN JULY 2013)• Supervise recruitment of new customers to enhance the growth of the company.• Ensuring the company’s products are visible in all outlets with the aid of point of sales materials and display units.• Maintaining and developing existing customers through the introduction of incentives (discounts and promotions) and education on the best company practices.• Preparation of reports on details of stock levels, visibility status and pricing regimes pertaining to all outlets being managed.• Ensuring that the sales team has enough stock before they are assigned to work. Also checks and balances are put in place to guide in achieving territory sales target.• Keeping the sales team motivated and poised to perform the task at hand.SALES REPRESENTATIVE( NOV 2011- JULY 2013)• Recruit new customers and replenish existing shops.• To look out for new opportunities in the market place and report back to supervisor.• To monitor competitor activities in the market and report back to my supervisor• To execute successfully all tasks and duties assigned me and on time.