Amy Kwan Email & Phone Number

San Francisco, California

Work closely with the Product and Development teams to plan, organize, and track projects to completion within every sprint/release cycle. Ensure that product managers have all specifications/requirements needed from ENG/QA in time to complete their user stories for each release.Maintained/tracked issues on the scrum board in Jira and ensure any impediments/blockers are removed.As a scrum master, managed and facilitated ceremonies such as: daily standups, sprint planning, internal demos, and release retrospectives.Work and communicate with Product and Development using the scrum framework where we are consistently learning, adapting and improving our release processes.As a Jira administrator, handle all requests, configurations and troubleshoot issues within the organization.Provide monthly Jira reports/dashboards to the leadership team by gathering metrics/data that help improve and bring transparency to the product development process.Create/send quarterly release notes (new features/enhancements, product previews, and bug fixes) after deployment of preproduction and production to clients.

San Francisco, Ca

Digital Project Manager - Technical Operations, at OneMarket formerly Westfield Retail Solutions (WRS) Implemented scrum agile project management methodology.Collaborate with stakeholders to complete project roadmap, allocate resources, determine scope, define goals/deliverables, and timing of various projects. Worked with engineers to prioritize tasks/stories and identify any requirements during sprint planning sessions. Led daily standups with engineers to identify any risks and proactively resolve any impediments. Provide daily or weekly status reports on progression of current projects to the stakeholders and senior management.

Digital Project Manager - Analytics, at Westfield LabsResponsible for coordination of digital product development projects from inception to closure. Worked with Product Managers to develop project timelines and milestones.Coordinated with Product Managers to contribute to define and deliver Product Requirements Documents (PRD) with success metrics/KPIs for their analytics dashboards.

South San Francisco, Ca

Coordinated and managed client accounts to optimize their online media on ophthalmologyweb.com and optometryweb.com through:- Product listings- Lead generation- Email campaigns- Display ads- Videos/webinars- Newsletters- Featured articlesProactively engaged clients to help achieve their goals by scheduling media, maximizing product/media visibility, producing media mock-ups, and educating them on online product offerings. Compiled and reported online metrics to clients and sales to ensure campaign and revenue goals were achieved. Produced, updated and maintained content for an improved user experience. Worked with tech, design, marketing and sales teams on enhancing online media and website optimization.

South San Francisco, Ca

Coordinate, QA, organize, update, and advise clients on best practices for creating product listings to increase lead conversion rates, improve the quality of their content and SEO. Analyzed and researched keywords for content to improve organic search results using SEO management tools.Provide tactical support for content/media using content management systems (JIRA and Confluence). Edit, upload, and optimize original articles for quality and unique content. Strategize with design and technical teams on online media and website optimization for improvements on user experience and traffic.

Daly City, Ca

Acted as primary point of contact for customers' banking needs, including opening accounts, resolving grievances, and providing transaction services.