Joyce Kwan Email & Phone Number

San Diego, California, United States

San Diego, California, United States

• Achieved a 14x increase in the global visibility of HP's ESG report through collaboration with Communications and Marketing Teams
• Defined program requirements and communicated control processes utilizing ESG database & Workiva across all stakeholder platforms.
• Developed and executed HP Inc’s ESG regulatory, financial compliance, internal assurance strategies, and initiatives in alignment with business objectives and industry best practices.
• Adminstered ESG risk assessments and identified opportunities for improvement in areas such as environmental impact, social responsibility, diversity and inclusion, human rights, and corporate governance.
• Lead responses for carbon footprint; GHG Scope 1, 2, 3 emissions metric data during third party assurance.
• Trained cross-functional global teams of 100+ SMEs, compiling analysis, and reporting of ESG data, metrics, and performance indicators to track progress and enhance transparency.

San Diego, California, United States

• Led a coalition of electronic manufacturers, and lobbyists, partnering with government agencies to introduce 2 ITAD U.S Senate bills.
• Drove ~$1.3M in cost savings in HP Inc reverse logistics legislative compliance spend in FY23 vs prior year.
• Developed and implemented strategies to drive compliance goals and facilitate market access by monitoring and adhering to regional and international EPR ITAD regulations (Recycling, Reuse, battery & packaging).
• Adminstered a fiscal budget exceeding $10M and collaborated with global procurement teams to devise sourcing strategies and enhance supplier partnerships.
• Appraised supplier benchmarking and performance metrics to foster continuous improvement in the reverse supply chain, while negotiating contracts to secure favorable terms and competitive pricing agreements.
• Represented HP manufacturing in CTA/ EPSC industry associations to drive improved efficiency in U.S states’ recycling and reuse programs and advocated for the integration of circular economy incentives in legislation

San Diego, California, United States

• Transformed audit processes for value recovery, advancing transparency, and implemented corrective action plans for global vendors to better align with supplier code of conduct, ITAD standards, and ISO certifications.
• Engineered and implemented a new workflow using PowerBI to automate and enhance data accuracy, supporting HP's circular economy goals and external disclosures.
• Advanced HP's competitive edge and sales revenue by aligning products with eco-label EPEAT requirements.

• Analyzed retail account (Best Buy, Staples, Costco etc.) sales and reports to identify growth opportunities and improve sales performance.
• Managed contractors to support Marketing Development Fund Program and all retail account’s new product setups in Canada to grow HP strategic channel partners’ retail business.
• Strategized environmental marketing plans with retail partners to advocate HP’s environmental leadership to customers, thus awarded as the Winner of Q4 2015 Country-wide People’s Choice Award.
• Established and registered HP Canada to ensure environmental compliance to provincial electronic waste laws.

Ontario, Canada

• Managed and executed Commercial and Retail Channel programs and promotions for Laserjet Printers
• Lobbied program change to automate the data retrieval process for the promotion performance report.

Collaborated with industry board members, aiding smooth coordination of board meetings to process the recycling of electronics and compliance to state law.

Provided guidance and strategic direction for reuse and recycling of electronics in developing the new R2v3 Standard.

• Lead and organized weekly intensive activities and programs for members to develop themselves, challenge their limits and engage in volunteering initiatives.
• Devised and implemented marketing strategies through social media, attracting 500 members in a year.

Toronto, Canada Area

Certificate, Energy Management

Bachelor Of Applied Science (B.A.Sc.), Economics, Physical And Environmental Geography, Minor In Gis

Activities and Societies: University of Toronto Taekwondo Team, New College Social Convener.

Bachelor'S Degree, Economics & Geography

Exchange Program - Master Level Courses: Economic Sociology Applied GIS & geoinformatics for urban spatial analyssis Environmental Impact.

International Baccalaureate Diploma