●Maintain a basic understanding and technical knowledge of relevant products and services● Communicate effectively and work well with other teams within the Branch, Call Center, HSBC Operations, Services and Technology, and other relevant partners that impact the client’s experience of HSBC●Efficiently manage time in order to support multiple Relationship Managers concurrentlyAlign with local regulations in all aspects of strategy, sales processes, client correspondence, financial… Show more ●Maintain a basic understanding and technical knowledge of relevant products and services● Communicate effectively and work well with other teams within the Branch, Call Center, HSBC Operations, Services and Technology, and other relevant partners that impact the client’s experience of HSBC●Efficiently manage time in order to support multiple Relationship Managers concurrentlyAlign with local regulations in all aspects of strategy, sales processes, client correspondence, financial promotions, administration, and complaint handling●Achieve operational standards for the business and work within agreed procedures and guidelines, displaying high levels of integrity at all times. Show less

●Effectively question and listen to customers, so as to fully understand both new & existing customers’ financial circumstances and needs.● Proactively drive referrals to Branch Specialist, Premier and Wealth colleagues, to ensure that the customer is provided with the best advice.● Help customers to understand how they can flexibly use company’s services through Internet Banking, phone Banking & self-service points. ● Be Proactive in building & creating a customer base through the… Show more ●Effectively question and listen to customers, so as to fully understand both new & existing customers’ financial circumstances and needs.● Proactively drive referrals to Branch Specialist, Premier and Wealth colleagues, to ensure that the customer is provided with the best advice.● Help customers to understand how they can flexibly use company’s services through Internet Banking, phone Banking & self-service points. ● Be Proactive in building & creating a customer base through the use of Customer Contact Lists, referrals & walk-ins. ● Understand company’s products and services, articulating these to customers in an engaging and confident manner Show less

● Prepared lesson plans and educated students at different levels.● Maintained good order and discipline among students and safeguarded their health and safety. ● Managed and mentored a group of 20 primary students aged between 5 and 12 years old in tutoring class.● Developed a strategy to teach and manage students who have lower academic achievements in schools.

● Processed applications for Certificate of Entitlement to the Right of Abode in the HKSAR.

● Received the national football team who came to Hong Kong for training. ● Prepared a variety of events to promote football to children.