Kwasi James Email & Phone Number

Jamaica, New York, United States

Network Support for 5500 casino floor gaming machines, NYC video lottery kiosks, video lottery terminals; configuring port security.• Troubleshoot and repair and configure cisco Switches catalyst and Nexus• Monitor Temperature in Server room. • Monitor Distribution Switches issues and disconnects. • Installing, troubleshooting and maintaining network peripherals, PCs, printers and servers.• Troubleshooting server network and peripheral issues; ensuring seamless network connectivity.• Diagnosing and resolving mechanical, hardware, software and systems failures on network devices.• Installing and upgrading systems with virus protection software, spyware and firewall • Ensuring seamless operation of Self Redemption Kiosks, vending machines and ATM machines.• Maintaining detailed knowledge of LAN, MAN and WAN deployment and functionality.• Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels• Overseeing stellar levels of customer and technical assistance, providing tier II support to casino staff and answering support calls and Salesforce tickets.• Imaging PCs using Ghost, Symantec and Acronis.

Greater New York City Area

• Develop test automation frameworks written in Jscript• Use Smart Bear's Test Complete 11 Web to test an internal corporate invoice Web application• Analyze test plans that details testing scope, strategy and testing requirements• Perform manual functional, regression, smoke and end-to-end system testing on modules in applications• Ensure that quality issues are appropriately identified, analyzed, documented, tracked and resolved in JIRA, responsible for generating and delivering test metrics

Allentown, Pennsylvania Area

• Assisted and trained end user on use of Epic Cadence Module• Provided elbow-elbow support to front desk staffs for Go-Live• Troubleshot end user issues during registration and scheduling of patients • Collaborated with training team to enhance and educate end users on tip sheets

Greater New York City Area

• Designed and built dynamic front-end user interface in JQuery, EJS and Bootstrap CSS • Configured server routes with Express.js and Node.js • Triggered JQuery AJAX calls to retrieve contact data from database• Built schema and seeded database with users, menu items and item description using SQLite

Greater New York City Area

• Installed and upgraded bank ATMs to Windows 7, in NY, Washington DC, NJ, and CT• Installed and upgraded cash dispenser, UPS and power chute software• Installed ASDs, BNA, IDMBD and IDMBD 5• Configured network IP address, subnet mask and gateway

Greater New York City Area

• Supported implementation of Siemens Soarian Patient Management software• Supported implementation of GE revenue cycle software• Participated in 3 phases of Go-Live for multiple clinical sites

Greater New York City Area

• ATE support specialist during big bang go-live implementation at the above hospital• Assisted and encouraged end users on the use of Epic ADT/Prelude Module• Provided elbow-to-elbow support to front desk staff during go-live • Helped troubleshoot end user issues during registration and scheduling• Documented issue tickets properly and detailed enough for easy resolution of issues• Resolved Help-Desk Tickets• Worked with the training team to enhance and educate end users on tip sheets • Contributed in Post Go-Live evaluation• Provided training and support to End-Users• Trained end user in the workflow process. • Ensured resolution of end-users issues and follow-up• Troubleshoot end-user issues during go-live while escalating high priority issues to command center

Greater Atlanta Area

• ATE support specialist during big bang Go-Live implementation • Assisted and trained end users on the use of Epic ADT/Prelude and Epic Cadence modules• Thoroughly documented tickets issues to ensure ease of resolutions• Trained end user in workflow process

Greater New York City Area

• Provided remote and client site support for individuals and small business for an array of technology issues• Installed, configured, maintained, supported and troubleshot client network and equipment

Greater New York City Area

• Managed portfolios of non-performing residential mortgages in NY, NJ and FL• Managed portfolio of 250 accounts, contributing to loan growth such as commercial and residential financing, home equity and consumer loans• Processed and serviced loans and home insurance policies of up to $2 million• Performed preliminary valuation of portfolios to ensure portfolios were priced correctly prior purchasing on the secondary market

Greater New York City Area

Full Stack Web Development Certification, Computer Software Engineering

Wdi

Applied Mathematics

B.S, Finance

Software Testing Education Program

Computer Technician Training Program