Kwasi Twum-Acheampong Email & Phone Number

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San Francisco, Ca, Us

Leads the product design teams for Segment, Twilio Engage, and Twilio SendGrid.

San Francisco, Ca, Us

San Francisco, Ca, Us

Mountain View, California, Us

Member of founding startup leadership team for launch of QuickBooks financial management software for small businesses in Mexico. Conducted 100+ hours of customer research with Mexican accountants and entrepreneurs to identify pain points and opportunities. Designed net new experiences tailored for unique market needs that helped drive unprecedented growth (720 index to previous year). Led the product design team working with function leads.

Mountain View, California, Us

Led product design team of a visual and a content designer for the QuickBooks invoice management team, driving the creation of a patented experience that gives small businesses visibility and control of their invoice lifecycle.

Mclean, Va, Us

Experience Designer for Card Onboarding (July 2016-July 2017):- Reimagined the customer's first 90-day relationship with Capital One after approval for a credit card. Carried out design and strategy from early stage ideation to development with tech team. Conducted usability tests, concept tests, empathy interviews, and card sorts with customers to guide the design through all stages. Participated in and facilitated co-creative sessions with product, design, and tech partners. Created wireframes, high-fidelity mock ups, and clickable prototypes for iterations, feedback, and testing. Partnered with design teams across the organization to align work and collaborate on joint efforts.Design Strategist for Adaptive Path Learning Experience Team (July 2017 - March 2018)- Lead research and evaluation of training offerings (which include service design and design thinking trainings). Synthesize quantitative and qualitative data to influence iterations of current trainings and design of new trainings.- Lead strategy, design, testing, and implementation of Capital One's first online design thinking training on new internal learning platform. - Created visual stories for internal team to demonstrate use cases of business critical initiatives in order to obtain buy-in and frame objectives from a human perspective.

New York, Ny, Us

Full-time immersive UX Design program that included 500+ hours of professional training over 10 weeks. Utilized a hands-on approach to practice user-centered design methods, design thinking skills, team collaboration, and client relations. Developed a portfolio of individually and collaboratively focused in-class projects which include:• SHELF (D.C. Public Libraries) - Developed a clickable mobile prototype (via Sketchapp & Invision) that makes it easier to borrow e-books via the D.C. Public Library thus encouraging good reading habits. Identified market opportunity and solutions through user research, user interviews, and analysis of data and national reading trends. Utilized task analysis, persona creation, user journeys, and site mapping to tailor SHELF’s core features and intuitive interface to the target market. Acted as project manager and ensured that the team adhered to scope, goals, and vision within the time constraints.• R.E.I. Adventurebook - Created a high fidelity clickable desktop website (via Axure) that assists individuals to find and plan camping trips while seamlessly promoting REI products in attempt to increase brand recognition and provide an additional product distribution channel. Conducted in-depth competitive analysis (features, layout, content, & more) in order to identify areas for potential market penetration, differentiation, and providing a strong value proposition. Mapped out the user journey to ensure needs were satisfied through a comprehensive but simple web application.• Workapp Buddy - Evaluated core deterrents of working out through research, surveys, and interviews. Established personas and user journeys based off of findings and developed a low fidelity clickable prototype that enables users to find workout partners within their proximity. Created a mood board and mockup for a landing page to promote the application. Coded the landing page working off a Bootstrap framework.

New York, Ny, Us

Conducted user & market research and usability testing to assess the design and need for an online dashboard aimed towards guiding low-income and first-generation high school students through the college process. Provided design recommendations according to the findings. Ensured the team was working within scope, objectives, and time-constraints.Deliverables included: Analysis of findings (through testing, research, and interviews), clickable mobile prototype via Axure, and high-fidelity desktop wireframes via Sketch.Processes and skills used: Card sorting, user interviews, user research, usability testing, persona creation, site mapping, information architecture, concept mapping, and data analysis.Client is expected to launch the pilot site January 2016.

Columbia, Maryland, Us

Gained pertinent construction management knowledge serving as a project engineer intern on multiple sites (new site every 2-3 weeks). Facilitated project engineers, project managers, and field managers with daily operations. Used Bluebeam software to create as-builts.

First there was brick-and-mortar, then eCommerce. Now there's a Third Channel. ThirdChannel is the marketplace where brands can access a force of tastemakers and influencers across college campuses nationwide to act as peer-to-peer sales and marketing agents.

Manage several DJs locally. Some skills/duties involved include event bookings, negotiating contracts, and acting as a liaison between employer and clients.

Facilitated residents and patients as a Dietary Aide. Performed duties such as sorting various diets, serving appropriate portions, facilitating dependent residents, and creating a comfortable environment for the residents.

Philadelphia, Pennsylvania, Us

Shadowed and scribed for multiple doctors in various fields of medicine. Learned proper medical procedures and techniques of research. Worked numerous rotations.

Learned valuable work ethics and customer service by taking inventory, working the cash register, and assisting customers with purchases.