Ken Waters Email & Phone Number

Norcross, GA

Ensure NTX product family is industry leading in quality and performance. Develop vision to ensure that future hardware and software is market-leading. Drive R&D activities. Provide sales with better tools and information. Assist with technical support during pre-sales and post-sales activities.

Norcross, GA

Design SCADA/OMS/DMS Systems Research and approve parts sourcing vendors. Manage Technical writers with product documentation. Maintain parts lists. Work with R&D on functional requirements and ECOs

Norcross GA

Manage the Southeast Region in regards to Automation Solutions, including RTUs and SCADA Systems for the Power Industry.

• Efacec-ACS works with utilities all over the world to provide state of the art Supervisory Control and Data Acquisition (SCADA), EMS/DMS systems, and Remote Terminal Units (RTU) for substation automation.
• Work with the outside sales team to design SCADA, DMS/EMS, and substation automation systems. Interface with customer to help determine and address customer needs regarding new automation systems and solutions.
• Work with technical support, operations, and sales and marketing within ACS to support customer and facilitate resolution of all open customer issues.
• Responded to proposals to meet specifications outlined by new and existing customers.
• Use technical knowledge from ACS to provide support to the field in person as a traveling Applications Engineer
• Implemented new automated spreadsheets using VBA to more accurately capture cost, reduce error, and increase design efficiency.

Design and manage the the automation of industrial applications. Specifically waste water, water treatment, and warehouse operations. including HMI and SCADA software programming.

Provide technical review and support through the proposal process. Serve as liaison between product development, sales, and bid teams. Perform High-level compliance assessment of bid requirements against current and future product capabilities. Interface with Product Management, Engineering, R&D and other groups to discover and collect technical.

Coordinated the implementation of the school system's instructional technology plan. Responsible for technical support of all computers and networks, as well as, coordination and tracking of all software licensing registrations and issues. Trained school staff in the implementation and usage of all current software. Designed and maintained Access databases.

Generated revenue by identifying opportunities and creating unique value propositions; which focused on the customer’s specific initiatives, market segment, and technology. P & L responsibility for approximately $10 million in revenues. Responsible for full realm of sales process from pre-sales trials through post-sales installation. Provided marketing.

Engineered OC-3, 12, 48, 192 SONET and DWDM long haul and metro networks (including Ethernet and Gig-E) to customer specifications. Provided customer support for implementation of new networks, including preparing and presenting of technical proposals to customer executives. Designed a network for St. Louis University that incorporated their existing star.