Kevin Cooley Email and Phone Number

• Gain a deep understanding of customer experience, identify and fill product gaps, generate new ideas that grow market share, improve customer experience, and drive growth• Create buy-in for the product vision• Translate product strategy into detailed requirements and prototypes• Scope and prioritize activities based on business and customer impact• Work closely with both development and business teams to deliver with quick time-to-market and optimal resources• Drive product launches including working with all impacted parts of the company• Oversee Quality Assurance reviews and testing efforts of product fixes and changes• Guide product conformance according to security and regulatory compliance requirements

Created over 300 Change Request/New Feature software specifications for software products. SOWs I created have resulted in 19 signed quotes worth ~$200,000 in 2020 and16 signed quotes worth ~$200,000 in 2021.In 2021, I became Product Manager for CitePayUSA, an online and POS payment platform for courts and government agencies. Managed release of four new products: secure auto-payments, call center payments, a client account poral, and new CitePay support app. Tasks included writing specifications and user stories, creating wireframes, documenting process flows, writing user manuals, writing call scripts, user testing, conducting sprint planning, completing compliance reviews, assisting with QA, managing the releases, and providing training. Also oversaw the successful implementation of CitePay and SRP for clients. Other product management tasks have included participating in many weekly cross-team and customer meetings, writings SOWs, battle-cards, creating extensive CitePay documentation, roadmap planning, writing Jiras for CitePay tasks and work, and much more.In 2019, became product manager for the design and launch of a new Jury Management System module for FullCourt Enterprise. Completed write-up, UI/UX mock-up, and acceptance criteria for 100 software specifications for the new Jury module. Supported all stand-up, weekly status, project status, retrospectives, and sprint planning meetings. Reported weekly time spent for development. Also, wrote a complete 165-page User Manual for the new Jury module in six weeks. Assisted with and oversaw the QA effort for new Jury module. Conducted multiple Jury module training sessions and demonstrations. Served as an official Observer on the National Jury Selection and Service Study Committee meetings. Defined the detailed data mappings for legacy Jury databases to be converted to the new Jury module. Prepared and taught internal training class on writing software specifications. Wrote battle-card for new Jury module.

Wrote and edited over 4,500 RoboHelp Help Text pages. Created over 10 demonstration and tutorial videos. Wrote 13 Quick Start Guides, 6 Troubleshooting Guides, 18 Configuration Guides, 2 Process Guides, 8 Rapid References, and 9 User Manuals that provide new users with crucial fundamental knowledge and assists trainers. Wrote a User Acceptance Test Plan and created a User Acceptance Test Log that enabled the identification of over 50 additional software issues. Developed new proposal and briefing templates with superior graphics and formatting. Composed and edited over 150 proposals. Created more than 100 Merge Code document templates for clients. Resolved more than 7,000 support desk issues. Created numerous marketing materials such as brochures, infographics, trade show graphics, postcards, and merchandise graphics. Developed over 10 e-learning lessons for FullCourt Enterprise application. Received Ontario Systems “Top Creator” award for LEARN lessons in 2019. Prepared and taught Advanced Merge Code Documents internal training class.

Designed cover art for the Client’s book titled, “The Authentic Salesman.”

Developed marketing materials and graphics. Designed and edited briefings.

Edited over 150 proposals, 300 reports, and 100 briefings. Created strong working relationships with engineers and subject matter experts for producing company publications. Gained additional extensive government contracting experience, and experience interfacing with various military and DoD customers. Designed, edited, and maintained all company marketing material and advertising. Created, edited, and maintained the company Intranet. Wrote and edited company press releases. Designed graphics for the company. Organized and restored over 25 years of company documents in the Technical Publications Library.

Created report template and graphics based on customer specifications. Edited reports.

I worked for Titan Corp. as a contractor through TEKsystems.Established new working relationships with interfacing new customers, Military Commands and Agencies. Created technical documentation for all major components of Special Projects platform. Wrote technical orders and publications for Homeland Security systems. Illustrated several graphical representations of various components. Developed, verified, and maintained schedule of customer deliverables. Instrumental in development of contractor documentation style guide for Military Command documentation deliverable.

Edited over 200 consultant Risk Assessment reports.Designed, edited, and wrote various documents such as software documentation, marketing material, and client material. Created HTML CD toolkits and the documentation: Consultant Guidebook, Service Guidebook, Risk Tracker, and CNA Protocol.

Documenting software, editing, updating Web site, updating documentation, copy-editing, and copy-writing.

Ensured timely and secure delivery of legal documents, correspondence, and materials to various offices and clients. Proficient in handling sensitive information with professionalism and discretion. Made regular filings to various courts. Completed regular office work and computer work. Designed and maintained business webpage for the Gaddy Law Firm. Developed numerous MS PowerPoint presentations for the Gaddy Law Firm that were valuable to the cases.

Stocked product in 7 different grocery stores.

Winter season construction manual labor.

Summer season construction manual labor.