Kevin William Castillo Email & Phone Number

I am knowledgeable in Computer Software/Hardware, Mobile Phones Android & IOS, Microsoft Office, Remote Access Applications and Sony Vegas Pro.In my previous work in ICS outsourcing as a Technical Support Engineer, I was able to learn how to multi-task, assists clients with their computer hardware or software problems, and set up the computer in each department. I can work independently and learn quickly.

• Technical Support Engineering

  Ics Outsourcing

  Oct 2016 - Jun 2017 - 3/F Limketkai Building, Ortigas Avenue, Greenhills, San Juan City 1502, Philippines

  Outsource @ Okada Manila-Explained technical information in clear terms to non-technical individuals to promote better understanding.-Served as primary point of contact for support relating to owned solutions and products.-Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.-Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.-Troubleshooting Desktop, laptop, Printer, & other related hardware-Microsoft Office (Outlook, Excel and Power Point)-Assist EU request/issue thru phone, remote desktop thru skype or onsite visit-Image deployment using Clonezilla, Acronis & SCCM Tool-Configure Audio Code Phone to Sign in & firmware update-Configure Mobile phone for Secure Mail, Skype mobile, entrust for external VDI, WIFI access (Personal/Company Phone)-Set up & configure of iEi unit on table games & table games application.-Reset password & Unlock user account thru Active Directory/Manage Engine

• 

  University Of The East

  Information Technology