Doris Lai Email & Phone Number

●Oversee operations solutions’ development and implementation ofprojects that contribute to the improvement and standardization ofthe business systems and applications in alignment with businessand user needs and IT strategy.● Manage business demands, analyze business requirements andprepare cost/benefit analysis and suggested roadmap for approval.● Collaborate with Business Units and IT application developmentteams in project management, requirements study and testingaccording to established procedures.● Manage vendors and have operational oversight for deliveringinnovative, effective and sustainable solutions and ensure designaligned with IT standards● Ensuring that budgets are adhered to and deadlines are met● Overseeing implementation of a new system including datamigration● Develop software verification plans and quality assurance procedures● Sourcing new hardware or software tools to meet the solutionrequirements.● Lead and supervise project team members and vendors inaccomplishing assigned tasks.● Ensure project success and completion; escalate as necessary toremove any roadblocks impeding success.● Work closely with the IT support team and external vendors toensure issues are being addressed timely and SLA is maintained.

Malaysia

Project manage and analyze the Business requirements of the Global Change Delivery Business Transformation of a well-known Financial Institution.• Prepare the project plan, identify and engage the global teams and work with market groups (China, Hong Kong, and the United Kingdom) for the key deliverables of the collaboration program, opportunity sizing, tactical and strategic plan, customers coverage model principle, high-level framework, and revenue policy.• Ensure all the documents are prepared and comply with the rules and regulations according to the country governance, reviewed by the Compliance team, and submitted to the country authority for approval before launch.• Working with Data Analyze team for the incubator model of different segments of up and running markets.• Preparing the new business workflow to accommodate the program requirements and ensure the effectiveness of the customer journey. • Engage with the training department and Marketing department for the pre-preparation of the launching by phases to the different countries.

Vietnam

Mainly focus on project management for the pre-opening project plan, budget and resources. Work closely with the project team (Construction team), IT, vendors and Business Units on project planning, progress follow up, requirements updates and ensure the project is delivered on time.Preparing the Hardware & Software licensing requires and evaluates the core system selection that fulfills the business requirement and budget allocation. • Successfully launch for 5 outlets in Hoiana Suncity Exclusive Preview Opening on 28 Jun 2020. • All the core systems (POS, RedRock, SAP) successfully kick-off and live according to the project plan. Skills involved:● Effectively communicate with project sponsors, vendors, the project team (Construction team) and key Business Users (stakeholders) to implement the core systems base on the requirements.● Using the DWG viewing and editing software tool for preparing demarcation of the hardware, power and data port floor map drawing location base on the project team, IT and Business Users advise. Periodically arranged the site-walk with Business Users and Project team for checking the construction progress status.● To ensure operations and procedures are executed in full compliance with policies and regulatory requirements policies and regulatory requirements● Conduct the requirements and functionality gap analysis during the source selection of the procurement process.● Collect and analyst information from various systems (POS, Sun CRM, SAP, IGT). Perform the system development with intermediate Python, DAX and SQL Script skill set for preparing the data analysis reports.● Responsible to keep track and report the project status to stakeholders in weekly.● Perform the user acceptance testing of the changes before implementation to the production environment.● Provide on-Going support to the F&B operational team in POS and RedRock configuration.

Macao

Oversee and support the Back-of-House (BOH) of Non-Gaming Solutions enterprise projects with SAP enterprise platform, IBM-Kenexa Recruitment system, RedRock Procurement system, Learning Management platform, Kiosks, Mobile Application and Web Portal System. Skills:• Effectively communicate with project sponsors, vendors, project team and key Business Users (stakeholders) for gather the project’s requirements. • Lead and initiate various non-gaming solutions projects to align with the company’s mission, vision and business goals.• Collect and analyst information from business users for preparing functional specifications• Perform the system development with intermediate SAP ABAP, .NET programming, Power BI - DAX and SQL Script skill set.• Conduct the gap analysis and involved in the source selection of procurement process for the project.• Propose new feature and improve current system usability and functionality. • Efficient manage the project budget, resources and timeline with project management tool. • Coordinate closely with project development team to ensure the project delivered on time.• Responsible to keep track and report the project status to stakeholders in weekly.• Perform the regression testing of the changes before release for QA/UAT.

Kuala Lumpur, Malaysia

Oversee the system Benefits HR migration project to ensure the desired result is achieved, the most efficient resources are used and different interest involved are satisfied for clients in Malaysia and Singapore. Skills involved:• Initiate and define the project scope and objective for each project.• Gather and analyze the business requirement from clients such as understand the existing client’s HR performance and talent management requirement, succession planning, employee’s self-service of leave management, the employee’s Insurance coverage entitlement, flexible benefits entitlement, medical spending for out-patient, in-patient and dental claims reimbursement.• Configure the integration Darwin Software solution with SAP Success Factors (Human Capital Management Software) based on the client’s requirement. • Liaise with client’s IT department for system integration; secure files transfer protocol configuration and SAML SSO Authentication. • Analyze and propose the business and technical implementation specification that allowing the proposal of system architecture manage to bring value to company.• Conduct the risk assessment and gap analysis for each of the project.• Propose new feature and improve current system usability and functionality with explore to the current system benefits HR and Insurance policy in market and analyze the customer’s survey data. • Efficient manage the project budget, resources and timeline with project management tool.• Coordinate closely with project development team to ensure the project delivered on time • Responsible to keep track and report the project status to stakeholders in bi-weekly. • Involve in multiple roles once the project was lack of resources such as assist to perform the system configuration, C# .net, JSON and XML programming.• Define the change management process to enable keep track of the changes in the system.• Ensure to meet the SLA service level for each of the clients.

Kuala Lumpur, Malaysia

Successfully implemented and launched 24 multiple major and minor HR and Finance systems for Genting Malaysia. All the systems implemented are able to generate more than 50% department’s revenue yearly with the collected maintenance fees from stakeholders for each of the projects. The systems able to provide efficiency and easily keep track applications for employees and reduce the hassle of manual processing work. Skills involved:• Initiate and define the project scope and objective for each project.• Study and analyze the ABAP and Bapi program in SAP, Mizzisoft, LDAP server and Microsoft Exchange server for system integration with Tibco Business Work, Tibco EMS, C# .net, JSON, HTML 5 and JQuery.• Prepared OOAD and UML diagram in the project’s technical specification document.• Study the existing operation processes in Human Resources, Procurement, Hotel and Casino division and propose a new workflow system for business process improvement. • Gather and prepared the system requirement documents for Human Resources department stakeholders and Casino department stakeholders sign off.• Analyze and propose the business and technical implementation specification that allowing the proposal of system architecture to bring value to company.• Conduct the risk assessment and gap analysis for each of the project.• Efficient manage the project budget, resources and timeline with project management tool.• Coordinate closely with project development team, System administrators’ team and network team to ensure the project delivered on time. • Responsible to keep track and report the project status to Project Management department and stakeholders in weekly. • Ensure to meet the SLA service level for each project.• Ensure all the projects follow the CMMI level 3 and check in all the source code and documentation into Team Foundation Server.