Kevin Weiler Email & Phone Number

Ottawa, ON, CA

Ottawa, Ontario, Canada

Community Manager for small to large music and game dev clients on Discord. Building thriving new communities and refining established ones to ensure every member has an outstanding experience that aligns with the client’s vision.Creating Discord servers from the ground up, complete with effective channel navigation, clear role structures with WCAG2.0.

Managed 2 engineering teams measured by team OKR’s laddering up to Product wide OKR’s influenced by annual business goals.Team 1: Platform Internal ToolingManaged the implementation of Iterable - a multi-channel marketing ad campaign management platform. This included collaboration with external teams on building schemas, prioritizing events, and ensuring.

Ottawa, Ontario, Canada

This was a new role created as part of the Product Operations team to help improve efficiencies in the Product Organization using tooling and structured process. Main project through the 6 month period in this role was overhauling the Productboard instance:- Triaged and curated new customer insights coming in from various departments (100+ per day).

Ottawa, Ontario, Canada

Monitored channels in real-time including live chat, email, and phone to support clients in using the platform or assisting with orders.- Approximately 200 customer interactions per week- Some interactions required information obtained by escalating to other teams- Used Zendesk to complete and manage customer interactionsWhile in this role, I also created.

Ottawa, Canada Area

Personalized client sales with a strong focus on extensive technical background knowledge to excel in a fast-paced team driven environment.- Consistent top level performer with tracked metrics and NPS- Highly motivated to stay current with new trends and products- Specialized in mobile user experiences, subscriptions, and cloud services

Ontario, Canada

• Created and managed the tech blog division in early 2014 and branched out to video based live streaming in Q4. Built a passionate community from the ground up with no prior industry background. Currently holding.
• Published editorials on news, trends, and training guides.
• Created, edited, and mastered photo and video content.
• Partnered/Sponsored with various companies.
• Community development via multi-channel platforms.

Ontario, Canada

• Sand Truck Driver/Operations Courier. Managed 4 city residential routes, replenishing sand hoppers when machines were empty. Operated unsupervised throughout day-to-day tasks.
• Created a structured schedule to stay organized to minimize wait time between refills.
• Condensed two driver positions into one due to route efficiency.
• Maintained a clean driving abstract while operating a Sterling 3-ton commercial loader truck.

www.definitivegear.com

Lead Writer for all tech news, reviews, discussions, and more. Editing and publishing content on a daily basis, including rich content such as high resolution edited photos.Managing the overall web design and layout using CSS and HTML coding.Engaging in extra-curricular branding ventures including a weekly Podcast that is available to download through.

Georgian Mall, Barrie Ontario

Managing 4-6 employees at a time, shipping/receiving, planograms, sales, personal 1 to 1 and group training.

Selling wide variety of Windows/Mac based products, engaged in ongoing training and certifications.