As a thought leader in user & customer experience, I specialize in helping executive teams understand the implications of their decisions on the customer and user experience as well as how they can use design thinking to improve their business outcomes.My past experience includes reinventing the experience of existing products and creating net new experiences in industries ranging from entertainment sports and hospitality as well as designing enterprise platform for security, productivity and e-commerce.I believe that the human experience of interacting with a system is where a digital business strategy connects with the real world. To make that experience the best that it can be I bring a deep sense of empathy for both my users and customers so that together with my team we can deliver experiences that delight the users, provide cost savings and help companies grow and prosper.My leadership style is collaborative. I work hard to support my teams by removing obstacles and mentoring so that they can grow and produce their best work. My passion is building and leading strong teams that are able to evangelize the value of design throughout the organization.Part of my job as a thought leader is evangelizing the value of design. I do this internally at meetings, brown bags as well as externally at conferences. Below is a selection of places where I have spoken at several locations across the USA on topics of UX, Strategy and Design Thinking.- World IA Day, Atlanta 2016- SuperNova South, Atlanta 2015- UX Strategy Summit, San Francisco 2014- Digital Summit, Atlanta 2014- UX Thursday, Atlanta 2014- Samsung Developers Conference, San Fransisco 2013- UX Strategy, Atlanta 2013- IXDA, Atlanta 2013- WICT, Tampa 2013- App Nation, New York 2012- Mobile Marketing, Miami 2011- CHI Atlanta 2011User experience, Customer experience, startup, freelance, Creative direction, product management, Leadership, Mentorship, interaction design, information architecture, problem solving,