Kwesi Smith Email and Phone Number
Problem Solver | Driving Innovation in Lending & Finance | Delivering Impactful SolutionsExperienced Product Manager with a passion for driving innovation and fueling business growth within the financial services industry.My expertise lies in understanding customer needs, optimizing workflows, and harnessing data analysis and business intelligence to make strategic decisions. I excel in requirements gathering, problem-solving, and effective communication.Proficient in advanced data analytics, visualization, and predictive modeling, leveraging tools like SQL and Excel to extract valuable insights.I'm on the lookout for new opportunities to contribute my analytical abilities and customer-centric approach in a dynamic product management role. Whether it's optimizing processes, collaborating with teams, or spotting market trends, I thrive on problem-solving and delivering extraordinary results.Let's connect if you're in need of a driven Product Manager with expertise in:Product Development and LaunchCustomer-Centric Product StrategyUser Experience (UX)Digital StrategyScrum FrameworkData AnalysisProject ManagementRisk ManagementBusiness AnalysisMarket ResearchUser Acceptance TestingWire-framingData VisualizationPredictive AnalyticsBusiness IntelligenceSQLExcelEager to make a meaningful impact and drive business growth through innovative product solutions.I look forward to meeting you! You can reach me at kwesi923@gmail.com.#ProductManagement #ProductOwner #ProductManager #ProductDevelopment #BusinessAnalyst
Sean'S Legacy
View- Employees:
- 7
-
Product ManagerSean'S Legacy Aug 2023 - Present● Developed user stories and acceptance criteria to capture product requirements, resulting in a 20% increase in development efficiency.● Collaborated with the product team to conduct market research and user interviews, resulting in a refined product vision and strategy that accurately addressed the needs of the business and users.● Gathered and analyzed feedback from users and stakeholders, using it to improve the product.● Presented findings to stakeholders, keeping them informed of progress and ensuring that their needs are met.
-
Sr. Account ManagerLoandepot Feb 2021 - Sep 2023● Leveraged exceptional communication skills to provide 50+ clients with monthly loan application updates.● Expertly processed multiple loan types, including Conventional, USDA, VA, and FHA purchase and refinance loan applications.● Spearheaded mortgage loan file processing initiatives by managing pre-underwriting and preclosing tasks.● Achieved 98% satisfaction survey ratings by continuously delivering clients outstanding customer service.● Addressed and resolved pertinent client and third-party inquiries promptly to guarantee satisfaction incompliance with company policies and procedures.● Conducted document reviews to ensure accuracy and compliance with investor guidelines required for finalized underwriting submissions. -
Real Estate Processor IUsaa Feb 2020 - Feb 2021● Conducted loan applicant interviews to acquire and confirm financial and personal data compliance with company policies and procedures.● Facilitated documentation preparation and drafting initiatives to analyze, review and close document packages for appraisers.● Monitored and maintained loan conditions to ensure accuracy and structure aligned with loan policy stipulations and applicant credit rating.● Collaborated with real estate professionals and loan applicants to address and resolve pertinent loan issues.● Leveraged administrative expertise to implement data to a database and correspond with clients via phone and email. -
Home Loans CloserBank Of America Jan 2019 - Jan 2020● Coordinated preparation of 50+ loan closing packages monthly, including the issuance of funds and closing instructions, ensuring accuracy and thoroughness to promote customer satisfaction, retention,and referrals.● Improved the marketability of loans by fully educating clients both verbally and in writing regarding loan features and benefits.● Timely response to internal member and third-party vendor inquiries and adherence to the member keep informed routines.● Handled complex mortgage loan transactions with strict attention to detail.● Assisted with training and coaching associates, providing ongoing feedback and support to ensure success.● Aided in distributing and delegating work to associates to increase departmental efficiency and teamwork. -
Loan ProcessorBank Of America Jan 2018 - Jan 2019● Served as primary point of contact for up to 40+ clients monthly, providing timely and knowledgeable status updates regarding loan applications.● Returned all inquiry calls promptly to meet established service level agreements.● Delivered outstanding customer service throughout all interactions, achieving 95% satisfaction ratingsby successfully establishing customer rapport, setting appropriate expectations, asking probing questions, and executing on all commitments.● Articulated and explained complex information clearly and compassionately to individuals from diversebackgrounds and expertise, driving customer retention and sales partner confidence.● Collected, reviewed, and validated all documentation required to process more than 50 loansapplications monthly.● Performed initial income analysis regarding applicant salary and wages, Social Security, and Pensionwhile adhering to established policies and procedures.
-
Customer Service ConsultantProgressive Insurance Jan 2016 - Jan 2017● Engaged current and potential customers in conversation to answer questions, offer services, and explain all available insurance options suited to their needs.● Collected, verified, and updated customer information to ensure they had the appropriate plan and coverage and accurately entered service notes into customer files the following contact for useduring future communications.● Assisted customers with filing claims and determining policy coverage in the aftermath of an accident.● Provided customers with detailed billing information and details of policy coverage upon request.● Increased revenues by offering a high level of customer service and promoting additional protection coverage.● Consistently exceeded monthly quota goals while closely following all quality assurance guidelines. -
Customer Care SpecialistCitizens Property Insurance Corporation Jun 2013 - Aug 2016● Assisted policyholders, agents, and mortgage companies via telephone with web portal troubleshooting and first notice of claim reports.● Trained agents on how to quickly and easily identify risk eligibility, premiums, and reinstatements.● Clearly and effectively communicated employee concerns to management while serving as the TeamSpokesperson.● Authorized underwriting documents and data to ensure accuracy and reviewed insurance claims forms and related documents for completeness.● Created a highly successful procedure that improved communication between Underwriting and Customer Service staff and was later implemented company-wide to increase productivity.● Provided clients with excellent customer service and support skills and strictly adhered to all company policies and procedures.● Mitigated risks by proactively interviewing claimants to correct errors, rectify omissions, and investigate questionable issues.
Kwesi Smith Education Details
-
Product Management -
High School Diploma
Frequently Asked Questions about Kwesi Smith
What company does Kwesi Smith work for?
Kwesi Smith works for Sean's Legacy
What is Kwesi Smith's role at the current company?
Kwesi Smith's current role is Product Manager | Certified Scrum Product Owner | Business Analyst.
What schools did Kwesi Smith attend?
Kwesi Smith attended Udacity, Careerfoundry, Thomas Jefferson High School For Science And Technology.
Not the Kwesi Smith you were looking for?
-
-
Thomas Kwesi Danda Smith - AIA
Innovator – Problem Solver – Project Manager - Business OwnerWashington Dc-Baltimore Area -
Kwesi Smith, CFA
Greater Chicago Area2tscmllc.com, williamblair.com3 +121222XXXXX
-
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial