Kyle H.

Kyle H. Email and Phone Number

Product Owner @ Premera Blue Cross | Certified Scrum Master | Senior Systems Analyst @ Premera Blue Cross
Kyle H.'s Location
Seattle, Washington, United States, United States
About Kyle H.

With over 13 years of experience in IT consulting, product management, systems analysis, and business analysis, I am a seasoned professional who delivers innovative and efficient solutions for complex and diverse business challenges. I am currently a Product Owner at Premera Blue Cross supporting various large-scale IT projects across the healthcare and insurance domains. I have 10+ years in health insurance with experience across Provider Management, Enrollment, Billing, Claims, Legal, and IT departments. Beyond healthcare, I have experience in Retail, Banking, Commercial Insurance, Nonprofits, and Tech. My key strengths include gathering functional requirements, working with vendor partners, crafting executive level business communications, leading user acceptance testing, writing and synthesizing technical documentation, and implementing project plans. I'm highly versed in software upgrades, data migrations, and vendor implementations. I have supported numerous data accuracy and reporting projects. I am also versed in financial systems implementations including electronic funds transfer. I have extensive knowledge in Agile, Waterfall and hybrid implementation methodologies. Knowledgeable in Change Management.Highly knowledgeable in HIPAA and PPI protocols. Experienced with REST APIs, SQL, FHIR, JSON, XML, Azure DevOps. Some experience with JIRA and C#. I have invested time to become a Certified Scrum Master. I enjoy creating order in the midst of chaos, collaborating with global and diverse teams, and bringing innovative approaches to new work. Outside of the office, I'm learning newer technologies including React, Node.js, and MongoDb. Testing my hand at front-end design through Uizard and Figma. Intently studying AI trends and pursuing AI training. In my free time, I enjoy writing plays and fiction. I try to manage my 1500+ Spotify playlists and follow all of my sports teams. I also try to keep my book shelves and Letterboxd films organized. I'm a seasoned sports, entertainment, and memorabilia collector. Topically, I'm highly interested in entertainment and sports AI, healthcare modernization, agricultural science, and autonomous vehicles. Always happy to connect to chat about new ideas.

Kyle H.'s Current Company Details
Premera Blue Cross

Premera Blue Cross

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Product Owner @ Premera Blue Cross | Certified Scrum Master | Senior Systems Analyst
Kyle H. Work Experience Details
  • Premera Blue Cross
    Senior Systems Analyst And Product Owner
    Premera Blue Cross Sep 2017 - Present
    Mountlake Terrace, Washington, Us
    Consultant and senior systems analyst for a variety of large corporate IT projects. My work has been wide-ranging in this role. I have participated in the following: Implementation of a mobile device management application Requirements definition of Office 365 components for the enterprise (Word, PowerPoint, SharePoint) Update the company's provider network management system (eVIPs) encompassing 10+ vendor extracts Enablement of a simplified data abstraction data model to support web service infrastructureCompletion of the requirements, implementation, design, and test automation suite for Premera's individual line of businessUpdate to company's IVR system data Implementation a near real-time web service to support CMS mandate, including work with authorization and authenticationImplementation of federally mandated outreach and communication workflow, including a homegrown business rules engineBuild-out and support of company's core data warehouse for claims processing supportBuild-out and support of Premera's real-time EFT processing Build-out of new FHIR service system to support BCBSA mandated processing requirementsBuild-out of a cloud based workflow management toolAs I progress in my role, my goals have focused on data quality transparency, simplifying new service implementations, and greater coordination with business process design. Exposure to C#, Visual Studio, SQL, Rest and SOAP APIs, JSON, XML, MongoDb, Facets, AzureDevOps. I have gone all the way from mainframe batch processing to real-time web services during my time at Premera. Lesson Learned: Healthcare and health insurance have presented some of the largest challenges of my career, but ongoing commitment to modernization will change the industry forever.
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  • Bradson Consulting
    Senior Consultant
    Bradson Consulting Mar 2017 - Sep 2017
    Bellevue, Wa, Us
    Analyst and project manager for large-scale server migration project. I was involved in analyzing, outreach, and tracking the conversions of hundreds of data partners utilizing web-based and file transfer connections. This effort created a seamless transition for external partners as our client upgraded their infrastructure. Beyond the server migration efforts, he also worked with the client's vendor management department to review the financial and SLA implications resulting from the migration. My team's work was tracked and presented weekly to the client's executive management. I left this position due to a job offer from the consulting client company, which was received within six weeks of his placement. Lesson Learned: Scope redefinition is worthwhile, especially in large complex projects.
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  • Guidacent, Inc.
    Consulting Business Analyst
    Guidacent, Inc. Jul 2016 - Feb 2017
    Bellevue, Washington, Us
    Business analyst for a large international retail client's stock ledger conversion and inventory misalignment project. Participated in methodology conversion efforts between Waterfall and Agile delivery models Created a mapping document for data conversion between Great Plains and Oracle 14 financial systemsPerformed root cause analysis of systematic production error with six technical and business teamsPrepared regression test cases for production error validation effortAssisted in the correction of multi-million-dollar inventory alignment fixBuilt out Confluence knowledge repositoryExposure to RMS9, RMS14, AWS, JIRA, and Confluence applications throughout the role.Lesson Learned: Problem identification is as important as problem-solving.
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  • T-Mobile
    Consulting Business Analyst
    T-Mobile May 2015 - Jul 2016
    Bellevue, Wa, Us
    Analyst and project manager for a large telecommunications carrier in business intelligence for subscriber reporting and supply chain management. I was involved in various activities, including executive communications, monthly deployments, bug tracking and reporting, process improvement, and other ad-hoc requests.I was a project manager/analyst involved in delivering software tools to help control completeness and integrity in subscriber reporting. I also helped manage project timelines, development resources, and daily technical stand-ups. Involved in a process improvement project to help reduce issues around month-end and year-end reporting with Accounting and Finance teams. Designed a SharePoint site to help with communication and centralized issue tracking. Led communication efforts with VPs and executives around month-end status reporting and risks. Heavily involved in access and controls of SOX compliance. I also worked as a project manager in tandem with the Supply Chain and Operations project requests and tracking. Responsible for dashboard reporting and facilitation of weekly team meetings. Involved in significant Teradata forklift efforts to help control data accuracy. I have worked with 3rd party resources and multiple internal teams to track and resolve QAT and UAT testing issues. Lesson Learned: Do not overestimate the value of accurate and detailed data in decision-making.
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  • Array Health
    Senior Business Analyst
    Array Health Jul 2014 - May 2015
    Seattle, Wa, Us
    I worked as a Senior Business Analyst for Array Health under the direction of the Professional Services department. In this role, I work or have worked as a project manager, analyst, consultant, business architect, and tester. My time in this role has been multi-faceted. I have driven complex business requirements for multiple clients regarding platform configuration and integration. I have worked to vet clients' web service standards. I have also helped drive integration testing, user acceptance testing, and end-to-end testing with a cross-functional team. I worked alongside Array's Sales department on client communication, outreach, and training. I continued to enhance my knowledge of the carrier's sales, rating, and product setup processes. Moreover, I analyzed client requests for feature specifications and client estimates. I helped to drive forecasts for new and existing work. Additionally, I worked under the umbrella of our Operations department to try and drive KPIs to monitor our internal system progress. Lesson Learned: Building flexible tools to accommodate changing organizational and client needs is essential.
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  • Array Health
    Business Analyst
    Array Health Jul 2013 - Jul 2014
    Seattle, Wa, Us
    In my first position at Array Health, I behaved as a business analyst/consultant for work from our new and existing clients.In this position, my core focus with the start-up was structuring new work and resolving client issues. My specialties are business analysis, analytics, process design, and process improvement. Developed knowledge of multiple file standards, including the government-mandated 834 files. I'm also becoming intimately familiar with other enrollment, member maintenance, rate, product, and billing file standards. I worked closely with our Client Operation team for internal process design, reporting mechanisms, analytics, and new product design. I also worked closely with our product management team to develop new core product features based on client requests. My involvement with the product team to date has been heavily focused on analytics and new product rollouts. I also assisted Sales and Marketing in many ad-hoc requests, including marketing analytics, SEO, sales presentations, RFPs, and blogs. I've also spent time working with client audit requests and processing documentation. My testing involvement has been limited on the integration testing front, but I experienced multiple iterations of user acceptance testing with both implementation and project work. Any available time between projects was spent researching new technologies, new data tools, and file standards. Lesson Learned: Do not overestimate the value of open communication, especially in a start-up.
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  • Accenture
    Consultant
    Accenture Apr 2013 - Jul 2013
    Dublin 2, Ie
    Consultant on Homepage and Single Sign On a project for a regional bankResponsible for functional design specifications, including use cases and traceability matricesLesson Learned: Look for ways to create value even if your client needs more preparation in defining their project needs.
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  • Accenture
    Technical Strategy Analyst
    Accenture Jan 2013 - Mar 2013
    Dublin 2, Ie
    Completed current state technical assessment and gap analysis for health care payer.Assessed channel disintegration and advised on solution frameworks.Lesson Learned: The move to a customer centric model for healthcare will require re-envisioning what customers need and desire.
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  • Accenture
    Experienced Analyst
    Accenture Mar 2012 - Jan 2013
    Dublin 2, Ie
    This is a continuation of my experienced analyst listing. My current role is described below: Health Care PayerEstablished business requirements and technical requirements for the new exchange systemGenerated process flow diagrams and procedures for multiple product linesCollaborated with 3rd party healthcare vendorEstablished controls for business process flowsWorked with business owner on future state enhancements and road mappingWorked with designers and user experience specialists to enhance member experienceLed efforts with consumer-directed health plans (HSAs and HRAs)Coordinated COBRA and Mini-COBRA process design for the platformWorked with legal resources to spell out COBRA rulesWorked with legal counsel to define association branding rules and regulations for the platformAutomated data transfer for client data and ratesFinalized forms and materials for the siteOutlined analytics and reporting capabilitiesDeveloped training for a complete operational state planImplemented process improvements for future releasesLessons Learned: An ounce of prevention is worth a pound of cure.
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  • Accenture
    Experienced Analyst
    Accenture May 2010 - Mar 2012
    Dublin 2, Ie
    In this role I was an experienced analyst at Accenture with expertise in Retail, Insurance, Financial Services and Healthcare. My specialization was in project management, business analysis, data analysis and financial services restructuring. My financial restructuring work has focused particularly on continuous improvement, best practices, cost management and enhanced back office field support.Below are the details on several of my recent projects:Insurance ProjectWorked on project management for a 100,000 + hour projectBudgeted and forecasted for multiple project teamsAssisted with 300+ resources for resource managementAssessed project financialsTracked resources over multiple contractsUsed Clarity Workbench, Rational software and SharePointCoordinated project work with off-shore counterpartsConducted contingency planning and analysisConducted technical support activitiesPrepared implementation resourcesLesson Learned: The best contingency plan is one that isn't used. Brokerage ProjectCreated executive dashboard for training activitiesAnalyzed conversion readiness and contingency planningCoordinated reporting with field agents and support staffConducted logistics planning for merger activitiesConducted data analysis on high net worth clientsHelped coordinate conference for branch managersPrepared field stats for business executivesCoordinated departmental meetingsAssessed document and file management reports for fieldImplemented post-implementation service modelDocumented post-merger issuesImplemented continuous improvement initiatives for fieldLesson Learned: Continuous improvement involves everyone in the organization. Bankruptcy ProjectAssisted project effort for Chapter 13 bankruptcy government mandated compliance effortCoordinated with legal, compliance, risk and business individuals to produce tollgate documentationAssisted multiple project teams with PM workLesson Learned: Define every actor's purpose to the project.
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  • Alpine Ingredients Llc
    Commodity Trader
    Alpine Ingredients Llc Jan 2010 - Mar 2010
    Traded commodities including: dairy products, grains, nuts, fruits, vegetables, fats, cocoa, fertilizers, and biofuels. Involved in trade of food, feed and biofuels positionsTraded organics and specialty market positionsCalled Fortune 500 buyers and sellers Assessed domestic and foreign commodity market trendsAnalyzed some emerging market opportunitiesDeveloped techniques for product ingredient researchStudied several new product developments in dairy products and juicesLesson Learned: Establish an honest connection with people and they will buy from you.
  • Howthree
    Founder
    Howthree Jun 2009 - Dec 2009
    Formulated idea for online video manual siteWorked with designers on logo and video promotionsWorked with developers using agile methodologyConducted research on consumer electronics trendsDiscussed website analytics with a number of industry playersDeveloped a chapterized flash-based player for end user viewingStudied web and video analytic trendsPitched idea in the Minnesota Cup and Biz Pitch contestRaised seed funding from the Carlson School of ManagementPrepared a business plan with financial forecasts, consumer acquisition strategy and competitive analysisConducted primary and secondary research on ease of use of current paper based manualsHeld team and class room innovation sessions on current challenges and opportunities in product information researchInvestigated how-to market competition including: YouTube, HowCast, 5min, Wonderhowto, VideoJugAssessed different industry verticals including: consumer electronics, classic cars, and computersLesson Learned: Innovation is free. Business is not. Figure out how to finance your business from day 1.
  • Accenture
    Analyst
    Accenture Jul 2008 - May 2009
    Dublin 2, Ie
    Worked with Fortune 500 Retail and Healthcare clientsDeveloped use cases and testing documentationDesigned mock-ups for SharePoint applicationsAssisted in cataloging client technologies and software Conducted vendor selection of online fraud market toolsOptimized expense-based financial tracking through spreadsheetsUsed pivot tables to conduct financial tracking and analysisApplied user interface design in technology developmentGathered requirements for online media applicationCompleted training in .NetInvolved in time tracking for resource deploymentLearned multiple software development strategies including: waterfall and agile.Lesson Learned: Don't guess about what people want in a product. Ask them.
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  • Carlson Ventures Enterprise
    Undergraduate Associate
    Carlson Ventures Enterprise Feb 2007 - May 2008
    Investigated multi-party intellectual property collaboration modelsAssessed home energy savings options for consumersCollaborated with Fortune 500 clients on home energy products and services Analyzed online traffic patterns for green market propertiesParticipated in a deadline orientated research and presentationsLearned innovation and ideation strategiesConducted secondary market researchLesson Learned: Figure out which type of innovation actor you are (i.e., The Ten Faces of Innovation) and surround yourself with others who can complement you.
  • Citizens League
    Web Strategy Consultant
    Citizens League May 2007 - Sep 2007
    Recommended strategic website build-out optionsConducted extensive research on Internet marketing and trendsSurveyed focus groups concentrating on website functionality and usabilityAnalyzed focus group responses in application designCollaborated with a web designer to build Internet brand and website designCompleted scope and scale analysis for SOW and RFPLesson Learned: Start with the end in mind.
  • Socurio.Com (Now Defunct)
    Web Consultant
    Socurio.Com (Now Defunct) Mar 2007 - May 2007
    Explored viable Internet pricing modelsEvaluated website functionality and designDetermined direct and indirect competitionGathered requirements for the company's target user profilesAssessed scope and scale impacts of user interface changesLesson Learned: Creating a community is a long and challenging process, but it can be done if you know what brings people together.
  • Thrivent
    Investment Accounting Analyst
    Thrivent May 2006 - Jun 2006
    Managed cash transactions with PAM for Securities softwareResearched mortgage loans and bond prices using Bloomberg softwareInvestigated daily discrepancies in financial dataRestructured historical accounting records into Excel spreadsheetsModernized electronic file management in Accounting DepartmentLesson Learned: Surround yourself with people who can help you learn and grow.
  • Impact Innovations
    Logistics Assistant
    Impact Innovations Jul 2005 - Aug 2005
    Provided support as Sarbanes-Oxley compliance assistantProcessed import orders and transactionsEnhanced inventory tracking procedures through ExcelLesson Learned: Everyone starts somewhere.

Kyle H. Education Details

  • University Of Minnesota - Carlson School Of Management
    University Of Minnesota - Carlson School Of Management
    Mis
  • University Of Minnesota
    University Of Minnesota
    Risk Management
  • Yme
    Yme
    Regular/General High School/Secondary Diploma Program

Frequently Asked Questions about Kyle H.

What company does Kyle H. work for?

Kyle H. works for Premera Blue Cross

What is Kyle H.'s role at the current company?

Kyle H.'s current role is Product Owner @ Premera Blue Cross | Certified Scrum Master | Senior Systems Analyst.

What schools did Kyle H. attend?

Kyle H. attended University Of Minnesota - Carlson School Of Management, University Of Minnesota, Yme.

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