* Currently the company remains functional only for B2B purposes and to pay the bills while looking for another business opportunity* Content creation contract for local SMBs* Photography and video production - product focused, rolls, photography* Skilled camera operator* Experienced and certified drone operator* Script writing and screenplay* Story telling, color grading, designing marketing materials, logos, advertisements* TikTok, Instagram, YouTube and Facebook content preparation and delivery

* Managing 3 departments of 12 Cloud and Cloud Engineers* Built the team’s structure; responsible for candidate selection, hiring, technical and workflow training, mentoring* Designed and measured KPIs based on Jira, Zendesk and 3rd party apps and add-ons with Jira management and JQL* Zendesk administration - setting up boards, filters, automation, reports, KPIs, Knowledge Base and processes* DataDog maintenance and administration; development of the monitoring service* Leading 1:1 based on reviewing performance based on KPIs; setting goals, personal development* Designed and implemented Agile workflows, necessary ITIL processes such as Continuous Improvement, Incident Management, Change Management with CAB throughout the cross-functional teams* Significantly improved cross-functional collaboration and knowledge sharing between other departments* Contributed to SDLC process of corporate software development* Taking part and reviewing quality of CI/CD pipelines of the delivered solutions* Delivered 100% of the OKRs aiming for department and company development* Analyzed the market to implement 3rd party add-ons to existing tools and AI based tools aiming for automation* Significantly extended the Confluence and KEDB documentation with Runbooks, infrastructure diagrams, processes, workflows, HR and recruitment documents, PDP, Service Inventory* Designed the service framework, marketing materials and offering in cooperation with C level management and Stakeholders* Participated in company events showcasing future development plans and achieved goals* Hands-on in Incident Management with troubleshooting in AWS, DataDog, Amazon and RedHat Linux* Handling customer and technical escalations according to the designed Incident Management with Post-Mortem analysis and RCA presented to the customers, and management

* Promotion to Head of AWS Support Engineering* Hands-on AWS infrastructure and customer support using Zabbix, DataDog, Linux, Zendesk* Prepared technical diagrams, cost optimization and infrastructure audits* Significant progress and growth of the technical and process documentation* Incident Management, Escalation Management based on the monitoring and proactive issue identification* Responsible for the team of 6 AWS Engineers, designing and implementing procedures and workflows based on ITIL and AWS* Implemented and improved Quality Assurance and Incident Management* Championed in customer relations and internal teams, ensuring adherence to the company and industry standards

* Preparing the customer’s infrastructure and implementation of Lifecare application for Finnish healthcare industry in SaaS environment* Responsible for installation, configuration, administration and maintenance of Dynatrace monitoring internally and externally* Monitoring based troubleshooting* Worked in multi-customer environments - around 120 SaaS customers; Managed in Azure DevOps and RDM* Installation, preparation and configuration of the network connections, Windows Server, MS SQL Server, Active Directory, frameworks and other pre-requisites, setting up the monitoring* Preparing the environment documentation, application configuration, environment variables, compiling installation packages using PowerShell scripts* Cooperation with PMs, SMEs, Sales teams and the customers* Working with GIT on the customer packages and documentation* Acting Scrum Master role, responsible for cooperation with cross-functional teams* Achieved ISO 27001 certification after an external audit; responsible for presenting the workflows, processes, documentation and other requirements outlined by the auditors

* Software Support, troubleshooting and development of Media Composer in Windows and MacOS environments* Working with Jira, Confluence, GIT* Bridging the communication between engineering teams, stakeholders and global support centers* Gathering and troubleshooting errors and based on tools, logs and the customer’s input* Recreating errors in the testing environments, providing the output for further verification* Contributing to Scrum meetings and taking active part in some parts of the SDLC* Managed Media Composer server operations, software installations, troubleshooting network connections and dependencies

* Production site infrastructure, networking, users, endpoints and servers maintenance* Managed IT equipment installation, configuration, and troubleshooting of VMWare, SCCM, Active Directory, Citrix* Responsible for Print Servers, Networking, Windows Server operations* Software and hardware troubleshooting* Responsible for setting up and securing production site Operation Continuity* Managing requests and incidents using custom ITSM tool and Jira* Cooperation with Users, Engineering Departments and Managers

- Advanced incidents analysis, which were not solved by the first level support- Keeping the established SLA time throughout the work- Users' technical support as the second line support- IT and telephony equipment installation and configuration- Working by ITIL standards- First to third support level communication- Keeping in touch with IT services providers- VIP users support- Reporting work results to immediate manager- Leading IT trainings for the newcommers and current employees- Creating and updating technical documentation

- Global IT Support for internal employees- Remote assistance using Dameware- Local IT equipment troubleshooting and management- Infrastructure troubleshooting and monitoring- Network printers maintenance (E1, Uniflow - Canon)- VoIP maintenance (Windows Phone, iPhone, Avaya with site administration)- Containers, users and groups management in Active Directory- Server backup management (Avamar)- Documentation management in Veeva- Software and user administration: MS Office 365, BitLocker, Citrix, Basware, JDEdwards E1, CRM On Demand/CRM Gadget 2Go- Registering incoming incidents and requests in Point of Business software- Cooperation with IT coordinators- Using business English

- Remote technical and billing support for MS Office 365 products- Admin portal management- Licensing management- Pre-sales- Consumer support- Retention- Registering incoming emails and phones through CRM tool- Using business English only