Vice President Global Customer Success
Current
Nov 2024 - Present
AeroLeads people directory · profile
Kevin Williams Email & Phone Number
Customer Success Executive | Driving Growth Through Customer-Centric Strategies
at
Concentric AI
1 work email found
@act-on.com
10 phones found area 503, 405, and 303
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success Executive | Driving Growth Through Customer-Centric Strategies
Location
Portland, Oregon, United States
Who is Kevin Williams? Overview
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Quick answer
Kevin Williams is listed as Customer Success Executive | Driving Growth Through Customer-Centric Strategies at Concentric AI, based in Portland, Oregon, United States. AeroLeads shows a work email signal at act-on.com, phone signal with area code 503, 405, 303, and a matched LinkedIn profile for Kevin Williams.
Kevin Williams previously worked as Vice President Global Customer Success at Concentric Ai and Customer Success Strategy Consultant at Self-Employed. Kevin Williams holds Bs, Civil Engineer from Oregon State University.
Company email context
Email format at Concentric AI
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{first}.{last}@act-on.com
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Profile bio
About Kevin Williams
With nearly two decades leading Customer Success, Support, and Professional Services organizations, I've honed a unique blend of strategic vision, operational excellence, and technical acumen. My career is defined by transforming post-sales teams, implementing innovative customer engagement strategies, and driving exceptional retention rates and customer satisfaction.Key achievements:* Led global teams to achieve industry-leading net retention rates and NPS scores of 70+* Consistently improved margins through process optimization and strategic resource allocation* Restructured and scaled customer-facing teams, resulting in improved performance and satisfaction metrics* Pioneered AI integration into Customer Success workflows, boosting efficiency and response times, while improving margins* Expanded operations into EMEA and developed strategies for APAC market entryI'm passionate about fostering customer-centric cultures that drive business growth. My approach combines data-driven decision-making with a deep understanding of customer needs, allowing me to align cross-functional teams toward common goals. Whether it is revamping onboarding processes, developing tiered management strategies, or launching innovative support solutions, I've consistently delivered results that benefit both customers and the bottom line.As a leader, I believe in building engaged, high-performing teams. I've implemented career development programs, established clear metrics and career paths, and cultivated inclusive cultures that result in industry-low turnover rates. My teams don't just meet targets – they exceed them, driving customer advocacy and sustainable growth.I'm always eager to discuss the evolving landscape of Customer Success and how we can leverage technology and human expertise to create exceptional customer experiences. Let's connect and explore how we can drive the next wave of innovation in customer-centric business strategies.
Listed skills include Saas, Enterprise Software, Cloud Computing, Integration, and 37 others.
Current workplace
Kevin Williams's current company
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11 roles · 27 years
Kevin Williams work experience
A career timeline built from the work history available for this profile.
Customer Success Strategy Consultant
Current
Self-Employed
I build high-performance teams that transform how companies support and retain customers. Starting from scratch, I've grown global teams to over 150 people, creating scalable processes that drive real growth. My approach? Getting different departments to work together smoothly towards a common goal: successful customers achieving measurable results. With.
Oct 2023 - Present
Svp Customer Success
Tracer is a leading provider of brand protection and digital content monitoring solutions for the world's largest and most popular brands.As SVP Global Customer Success, I led the global Customer Success, Professional Services, and Registrar teams, driving customer retention and satisfaction as a member of the executive team reporting directly to the Board.
Mar 2021 - Oct 2023
Svp Customer Success
Act-On Software, Inc.
Act-On Software is a leading provider of marketing automation solutions for small and mid-sized businesses. As SVP Global Customer Success, I led the 100+ member post-sales customer-facing functions, including Customer Success, Professional Services, and Customer Support, as a member of the executive team reporting to the Board of Directors with ownership.
Feb 2018 - Mar 2021
Vp Customer Success
Aurea Software
Aurea is a software company that acquires and operates enterprise software businesses. As the VP of Customer Success, I led the integration of the Customer Success and Support organization into Aurea following the Jive acquisition, establishing Aurea's inaugural Customer Success organization.Key accomplishments:* Led the integration of the Customer Success.
Jun 2017 - Feb 2018
Vp Global Customer Support And Success
Jive Software was a leading provider of communication and collaboration (intranet/extranet) solutions for enterprise businesses. As the VP of Customer Support and Success, I led a 100+ member Customer Support and Customer Success team, fostering a customer-centric culture that contributed to Jive's rapid growth and IPO. I also led the Data Center/TechOps.
Aug 2006 - Jun 2017
Senior Consultant
Centerlogic
Oct 2004 - Aug 2006
Chief Technology Officer
Equiscape
Jan 2002 - Mar 2004
Owner
Tarity
Mar 2001 - Jan 2002
Consultant
Emerald Solutions
1999 - 2001
~2 yrs
Process Analyst
Jul 1999 - Nov 1999
2 education records
Kevin Williams education
Bs, Civil Engineer
Oregon State University
Applied Physics
Linfied College
FAQ
Frequently asked questions about Kevin Williams
Quick answers generated from the profile data available on this page.
What company does Kevin Williams work for?
Kevin Williams works for Concentric AI.
What is Kevin Williams's role at Concentric AI?
Kevin Williams is listed as Customer Success Executive | Driving Growth Through Customer-Centric Strategies at Concentric AI.
What is Kevin Williams's email address?
AeroLeads has found 1 work email signal at @act-on.com for Kevin Williams at Concentric AI.
What is Kevin Williams's phone number?
AeroLeads has found 10 phone signal(s) with area code 503, 405, 303 for Kevin Williams at Concentric AI.
Where is Kevin Williams based?
Kevin Williams is based in Portland, Oregon, United States while working with Concentric AI.
What companies has Kevin Williams worked for?
Kevin Williams has worked for Concentric Ai, Self-Employed, Tracer, Act-On Software, Inc., and Aurea Software.
How can I contact Kevin Williams?
You can use AeroLeads to view verified contact signals for Kevin Williams at Concentric AI, including work email, phone, and LinkedIn data when available.
What schools did Kevin Williams attend?
Kevin Williams holds Bs, Civil Engineer from Oregon State University.
What skills is Kevin Williams known for?
Kevin Williams is listed with skills including Saas, Enterprise Software, Cloud Computing, Integration, Leadership, Management, Data Center, and Software Development.
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