Organized software licenses and facilitated all system updatesIT support and computer station setupDeveloped strong working relationships with outside vendorsManaged offices over two states-CA and TXMonitored and controlled office inventory to ensure adequate supples

Oversaw dispatching, routing, tracking, and shipping activities to ensure safe, prompt, and accurate delivery of customer’s shipmentsCoordinated between billing department and customers to resolve account/invoicing problemsReceived multiple, positive reviews acknowledging dedication to excellent customer serviceTrained and mentored all remote project coordinators via chatCommunicated and coordinated deliveries with job site, suppliers/shippers, truckers daily via email and phone

Monitor shipments and deliveriesAudit freight bills, resolve billing disputesCoordinate freight, schedule pickups and create freight documents. Customer invoices according to customer's needsManage customer open order reportsObtain and image shipping documents for customer invoicesVendor relations and solve day-to-day concernsAssist Project Manager as needed.

Prepared documentation, maintains records, and coordinates logistics for product shipmentDaily data entry and receivers processedMaintained customer recordsDownloaded open order reportsFacilitate movement of shipments by interacting with manufacturersPrepared ocean container export declarations for Hazardous MaterialManaged export bookings and booking cutoff times

Coordinated Returned Material Authorization (RMA) process with CustomersIssued quotations to customers and sales employeesCreated written proceduresMaking decisions regarding order prioritySelected modes of transportationExpedited ordersAudit and Code Freight InvoicesPrepares documentation, maintains records, and coordinates logistics for product shipmentDeveloped and maintained positive relationship with outside vendorsReviewed, negotiated and executed carrier contractsQuickly investigate and find resolutions to customers' complaintsProvided sales support for shipping needs and customer satisfactionMaintained customers recordsGenerated international orders, quotations and domestic shipping documentsReviewed and implemented customer's routing guidesWorked with credit memosA/P concerning freight invoices and worked closely with A/R departmentFreight claims, track and traceCreated Excel formulas to streamline processes

EDI BillingInvoicingFilingSpecial ProjectsProvided multifaceted office supportFreight RoutingCreated written procedureFreight Invoice Audit and GL CodingFreight ClaimsInventory ManagementISO 9000Prepares documentation, maintains records, and coordinates logistics for product shipment.Developed and maintained positive relationship with outside vendors