Kelly Witchen

Kelly Witchen Email and Phone Number

Head of Client Experience @ North Street Creative
Detroit, MI, US
Kelly Witchen's Location
Detroit, Michigan, United States, United States
Kelly Witchen's Contact Details

Kelly Witchen work email

Kelly Witchen personal email

n/a
About Kelly Witchen

Kelly Witchen is a Head of Client Experience at North Street Creative. Colleagues describe them as "Kelly was a great person to work with! His positive attitude and willingness to answer, then re-answer questions as needed made the on-boarding and training experience comfortable and efficient for me and my team to add Lokalise to our internal ecosystem. Kelly deftly helped us deploy and get trained on the usage of Lokalise in order for us to translate our hundreds of knowledge base articles. Within a few days to one week after deployment/training, we had internally created a successful translation project that tackled this daunting manual task with ease. Since we found the tool Kelly helped us learn so useful, we ended up deciding to eventually deploy it org-wide, resulting in a massive decrease in translation tasks/tools/rework for the entire company! If you are looking for someone who can rapidly and successfully introduce new tools and technology to customers while keeping them comfortable and informed, look no further than Kelly."

Kelly Witchen's Current Company Details
North Street Creative

North Street Creative

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Head of Client Experience
Detroit, MI, US
Employees:
9
Kelly Witchen Work Experience Details
  • North Street Creative
    Head Of Client Experience
    North Street Creative
    Detroit, Mi, Us
  • Hilton
    Marketing Content & Support Specialist (Contract)
    Hilton Apr 2024 - Present
    Mclean, Va, Us
    • Digital asset management and user support for Hilton brands• Provide technical assistance and workflow improvements for Hilton’s central resource for marketing and creative assets• Maximize the platform usage by designated brands, corporate partners, and other stakeholders• Collaborate with a Cross-Brand Enablement team to create content for the Solution Hub• Manage platform analytics and compile insights on utilization and engagement
  • Lokalise
    Strategic Customer Success Manager (Saas)
    Lokalise Aug 2022 - Jan 2024
    Dover, De, Us
    • Customer relationship expert, working as a trusted partner and consultant for over 60 strategic accounts, accounting for 1.8 million ARR• Streamlined customer onboarding to a 90-day process• Owned the customer journey completely, from the initial Kickoff Call and beyond • Responsible for all renewals, upsell opportunities, and expansions, regularly exceeding growth targets by 6-10% quarterly• Intense focus on expanding, improving, and solidifying client relationships• Led implementation and training programs for evolving AI software• Software Used: GSuite, Slack, Zendesk, Salesforce, Mixmax, Dooly, Intercom, Fellow, Gong, Productboard, Miro• Customers included General Mills, Home Depot, HP, Mastercard, and Fetch
  • Vector
    Enterprise Customer Success Manager (Saas)
    Vector Jul 2021 - Jun 2022
    San Francisco, Ca, Us
    • Managed 75 Enterprise-level and Mid Market accounts (1.5 million ARR) for a high-growth startup within the shipping and logistics space • Developed best-practices and strategy to continually improve the quality, effectiveness, and efficiency of our workflows, speeding up onboarding from 12 to 8 weeks• Built out Customer Health guidelines, tutorials, and internal documentation• Guided customers through every phase of the software implementation process, making sure our plan met their goals and objectives • Strategized and supported the Director of Partnerships in building an evolving the partnerships’ model• Owned the execution and delivery of large expansion projects for key customers• Worked internally with engineering, marketing, devOps, sales, etc. to advocate for customer needs and push Vector forward in being the gold standard for customer care• Software Used: GSuite, Slack, Zendesk, Jira, Asana, Salesforce• Customers included Home Depot, FedEx, Circle K, and J.B. Hunt
  • Techsmith Corporation
    Customer Success Manager (Saas)
    Techsmith Corporation Feb 2019 - Jul 2021
    East Lansing, Michigan, Us
    • Worked each day to build trusting, lasting, and fulfilling relationships with 46 Enterprise-level customers (1.7 million ARR) within the EdTech space• Created a customer implementation process and managed all aspects of customer onboarding, including consultation, change management, and driving adoption• Built and hosted customer trainings, webinars, check-in calls, Business Review calls, etc.• Advocated internally for each of my customers, voicing their feedback and concerns across various teams and finding solutions that fit their needs• Proactively engaged customers to reduce churn• Mentored other members of the CS team• Software: Zendesk, Salesforce, G Suite, Microsoft Suite, Slack, UserIQ
  • Atypon
    Account Manager (Saas)
    Atypon Nov 2016 - Oct 2018
    Hoboken, Nj, Us
    •Proudly served as the frontline for 50+ clients and over 2.3 million ARR, taking care of all their post-sale needs and building reliable partnerships•Owned and managed every issue reported in our ticketing system (Jira) throughout its entire lifecycle, speeding up response times by 30%•Effectively communicated client needs with internal teams (solution architects, front end developers, UX/UI, sales, executive management, etc.), and translated their feedback to our clients in an easy-to-understand method•Lead meetings and check-ins with clients, including training tutorials and webinars •Worked tactfully with third-party vendors who may not be direct clients of Atypon•Software: Jira, Confluence, Salesforce, G Suite, BBEdit
  • University Of Michigan
    Senior Project Manager
    University Of Michigan Aug 2011 - Nov 2016
    Ann Arbor, Michigan, Us
    • Served as the primary point of contact for a large, diverse group of publishers to define, manage, and complete complex publication projects, workflows, and schedules • Converted and prepared materials for online publication, including creation of metadata, formatting of text documents, and running scripts to convert from PDF, InDesign, or Microsoft Word formats (among others) to standard formats (XML, TIFF, etc.)• Maintained and updated publications' websites• Created and continuously updated project documentation, including training materials• Supervised and maintained schedules of student workers engaged in publishing projects
  • Columbus State Community College
    Athletics Department Assistant
    Columbus State Community College Jun 2007 - Jun 2009
    Columbus, Ohio, Us
    * Assisted with all gameday activities and fan experiences for all CSCC Athletic events* Updated league analytics and stats for all sports * Organized and distributed equipment* Other tasks as assigned by the Athletic Director
  • The Y (Ymca)
    Youth Sports Operations
    The Y (Ymca) Jan 2006 - Feb 2008
    Chicago, Il, Us
  • Ashland University
    Athletic Department Assistant
    Ashland University May 2000 - Aug 2003
    Ashland, Oh, Us

Kelly Witchen Education Details

  • The Ohio State University
    The Ohio State University
    English

Frequently Asked Questions about Kelly Witchen

What company does Kelly Witchen work for?

Kelly Witchen works for North Street Creative

What is Kelly Witchen's role at the current company?

Kelly Witchen's current role is Head of Client Experience.

What is Kelly Witchen's email address?

Kelly Witchen's email address is ke****@****ive.com

What schools did Kelly Witchen attend?

Kelly Witchen attended The Ohio State University.

Who are Kelly Witchen's colleagues?

Kelly Witchen's colleagues are Sara Patruno, Daniel Zauroff, Andrii Kondratiuk, Tom Conlon, Patrick Murray, Thomas Hart, Kati Fanomezantsoa.

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