* Providing navigation Information and all other Flight Operations Technical Publications to the Cockpit Crew

• Pre-shift planning, briefs, supervision for efficient allocation of tasks and responsibilities for optimal shift performance• To ensure efficient passenger handling at check-in, boarding, arrivals and the lounges, for positive customer experience.• To access efficient procedures in document verification to minimize risks to the airline without compromising on customer service.• To make decisions on service delivery issues, related to misconnections, baggage claims and flight delays, for customer satisfaction.• To make decisions on service delivery issues related to misconnections, baggage claims and flight delays, for customer satisfaction.• To ensure smooth connection of passengers.• To ensure incremental revenue through collection of excess baggage charges and change of RESA penalties. Without compromising on customer service