Who is Kenneth Lam? Overview
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Quick answer
Kenneth Lam is listed as VP, Customer Experience at Stealth, based in San Francisco, California, United States. AeroLeads shows a matched LinkedIn profile for Kenneth Lam.
Kenneth Lam previously worked as Head of Sales and Customer Success (WooCommerce) at Automattic and Head of Customer Success (WooCommerce) at Automattic. Kenneth Lam holds Master'S Degree, Technology Management from Columbia University.
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Email format at Stealth
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Stealth
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Profile bio
About Kenneth Lam
As the Head of Sales and Customer Success at Automattic/WooCommerce, I lead the post-sales functions for WooCommerce, the most widely used e-commerce platform on the web. I have a proven track record of building and leading high-performing teams, delivering exceptional customer outcomes, and driving revenue growth and retention.At WooCommerce, I built the customer-facing GTM function and defined what products to sell and strategies to drive engagement, retention, and upsell.Biz Skills: Customer success, professional services, solution engineering, program and project management, Fortune 500 customer management and engagement, org development, GTM strategy and executionTech Skills: Cloud/Saas, open source, development/engineering, iPaaS, systems integration, eCommerce, CRM, ERP, EPM, Big Data, AI/ML
Listed skills include Strategy, Professional Services, Enterprise Software, Crm, and 53 others.
Current workplace
Kenneth Lam's current company
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18 roles · 33 years
Kenneth Lam work experience
A career timeline built from the work history available for this profile.
Head Of Sales And Customer Success (Woocommerce)
CurrentWoo is the leading eCommerce platform in the world. Open source and supported by a vast community of 3.7 million merchants, partners, and developers.- Leading the customer-facing teams responsible for new sales, retention, and upsells- Defined customer journey, Woo's first Enterprise product, and strategies to retain and monetize open source base
Jan 2023 - Present
Head Of Customer Success (Woocommerce)
- Leading CS at WooCommerce, focused on the largest eCommerce businesses- Built customer-facing team and processes to drive customer engagement, retention and upsells
Dec 2020 - Jan 2023
Head Of Customer Success
Leading the global customer support, customer success and services functions at Freeagent. Freeagent CRM is a fast growing, new breed CRM platform designed to be much easier to use and adopt.
Sep 2019 - Nov 2020
Vice President, Customer Success
Splice is the leading hybrid (OLTP and OLAP) and AI/ML enabled RDBMS for Big Data solutions with the ability to process Petabytes of data in real-time. Customers include G2000 financial services, healthcare and manufacturing companies.- Driving customer value with one of the most unique DBs in the market- Leading and scaling post-sales functions
May 2018 - Sep 2019
Vp, Professional Services
Anaplan (NYSE:PLAN) is the leader in Enterprise Performance Management, enabling some of the best and largest companies in the world to plan, execute, and measure their financial, sales, and supply chain strategies. Anaplan is recognized as a leader in the Gartner CPM and SPM Magic Quadrants, the only single platform solution to be considered in five Magic Quadrants.- Led global professional services team. Responsible for all PS revenue, delivery, and sales. 100% target attainment in Q1 and Q2 2018.
2017 - 2018
~1 yr
Director, Customer Success West
- Led Anaplan's West region, responsible for close to 40% of ARR- Methodology and best practices definition covering Connected Planning, standards, field services, and integration services- Scaling the industry's best EPM solution to deliver value to F1000 customers- Drive land, expand, and renew through excellent delivery, ecosystem enablement, customer adoption and value measurement- Align with strategic partners such as Deloitte, Accenture, and Infosys to implement our solution- Build the practice, hire the best and brightest project managers, architects, and experts in the CPM/SPM space- Consistently maintained > 95% ARR in 2016 to 2017
2016 - 2017
~1 yr
Vice President, Professional Services
Sugar provides powerful, innovative solutions designed for every individual who interacts with customers. Our products deliver a completely transformed, individualized CRM user experience that is engaging, and intuitive. Sugar combines the straightforward simplicity, mobility, and social aspects of a consumer app with the depth and capabilities of an enterprise CRM.- Led Global Professional Services team, built team from under 10 to over 70 team members in 2015- Driving strategy of land, expand and renew- Increased services revenue 60% YOY with profitability in 2014- Established Center of Excellence (COE) in EU- Working with top companies in implementing their customer strategy- PS team was recognized by Gartner and ranked #2 in customer satisfaction among CRM vendors- Promoted from Director to Sr. Director to VP
2013 - 2016
~3 yrs
Vice President, Services
Consulting firm focused in the public sector.- Led professional services and center of excellence- Specialties include CRM/311, ERP and asset management- Implemented large enterprise-wide solutions ranging from 500 to 25000 users- Closed and led multiple projects > $1MM
2010 - 2013
~3 yrs
Gm, West + Central + Max Product Line
Global publicly-traded enterprise software company offering SaaS CRM and ERP solutions. Customers include Harley Davidson, Krispy Kreme, Omron and B/E Aerospace.- P/L responsibility for MAX product line and all customer activities west of Mississippi- Led sales, account management, customer success, delivery and operations- Responsible for evangelizing product and company direction- Increased revenue by 15%, profitability by 10% in 2008- Increased PS organization utilization 20% in 2008- Promoted to GM of U.S., west of Mississippi
2008 - 2009
~1 yr
Gm, West
2007 - 2008
~1 yr
Vice President, Services
Start-up CRM and channel management software company providing solutions for the high-tech manufacturing industry.- One of first employees to join Escend. Led professional services, support and account management teams- Eventually owned product management including latest generation products, partnerships and offshore development team- Established scalable processes in PS and support to allow organization to deploy and support 20+ customers- Promoted from Director to VP to interim COO
2003 - 2007
~4 yrs
Director, Professional Services
2001 - 2003
~2 yrs
Delivery Director
(NASD:BWAY) Leading ASP and FSP technology company. Enterprise B2B services. IPO'd in 2000.- One of the first employees to join Breakaway. Heavily involved in growing the Western region and organization from 50 to over 1500 employees- P/L responsibility for eSolutions and eCRM practices. From go-to-market planning to initial customer acquisition to revenue generation- Worked extensive with partners in sales and delivery of key projects from start-ups to large enterprises- Led pursuit and delivery of large engagements with Fortune 2000, projects with $1+ million budget- Promoted from Senior Consultant to Manager to Director- Member of Katalyst fund, reserved for top 5% performers in company
2000 - 2001
~1 yr
Managing Consultant
1999 - 2000
~1 yr
Senior Consultant
1998 - 1999
~1 yr
Manager, Risk Management
Secured bank card leader with over 10 million customers. Acquired by Washington Mutual.- Responsible for decision support system in secured card business. Led project to create automated risk management system that improved analysis time by 6x- Scaled system through improved design to handle over 100 million transactions- Performed campaign, charge-off, credit line and cross-sell analyses
1996 - 1998
~2 yrs
Analyst/Consultant
- Member of development and data conversion team on large telecom ERP/logistics project- Member of interfaces team on large telecom billing and servicing project- Member of business process re-engineering team at large utility- Led BI development team. From product selection, to design to implementation- Member of development team, in the design and building of proprietary logistic system. Project eventually won USA Today BP initiative of the year- Worked with Andersen Consulting's newly established BPO group in transitioning delivery to managed ops- Worked on projects from $12MM to $75MM
1994 - 1996
~2 yrs
2 education records
Kenneth Lam education
Master'S Degree, Technology Management
Columbia University
Bachelor'S Degree, Computer Science
San José State University
FAQ
Frequently asked questions about Kenneth Lam
Quick answers generated from the profile data available on this page.
What company does Kenneth Lam work for?
Kenneth Lam works for Stealth.
What is Kenneth Lam's role at Stealth?
Kenneth Lam is listed as VP, Customer Experience at Stealth.
Where is Kenneth Lam based?
Kenneth Lam is based in San Francisco, California, United States while working with Stealth.
What companies has Kenneth Lam worked for?
Kenneth Lam has worked for Stealth, Automattic, Freeagent Crm, Splice Machine, and Anaplan.
How can I contact Kenneth Lam?
You can use AeroLeads to view verified contact signals for Kenneth Lam at Stealth, including work email, phone, and LinkedIn data when available.
What schools did Kenneth Lam attend?
Kenneth Lam holds Master'S Degree, Technology Management from Columbia University.
What skills is Kenneth Lam known for?
Kenneth Lam is listed with skills including Strategy, Professional Services, Enterprise Software, Crm, Saas, Erp, Business Intelligence, and Product Management.
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