With a focus on Customer Experience Analytics, working with multiple customers, partners and teams to develop and advance opportunities, architect and lead deployments, build product and analytics tools, develop customer and local team capabilities in each region/country, lead customer and partner teams to structure and deliver analytics, with outcomes representing over 50 million in ROI and growing.

Working with multiple teams in China, Hong Kong, Japan, Korea, Singapore, Dubai, South Africa, to advance Customer Analytics opportunities, develop business partners, architect and lead deployments, build product and analytics tools, and develop customer capabilities in each region/country.

Organized and developed teams to deliver fully-realized customer experience analytics practices to and within industry leading companies in every region. Led structuring and building of company practices at several leading companies, organized and led successful deployments resulting in documenting over 100 million in ROI for customers in the US, Europe, Australia, New Zealand, and Japan through Customer Experience Analytics of Web, Mobile Web, iOS, Android native apps, VOC-voice of the customer, and others.